Overview We are seeking a highly motivated and detail-oriented EPS Operation Analyst I with fluency in Mandarin to join our dynamic team. Our bank's Electronic Payment Services (EPS) department manages cross-border e-Commerce/exporter payment collection business and payment distribution business for institutional clients, including top-tier financial institutions and well-known Money Service Businesses with annual volume over $6B in 2025. The EPS Operations Analyst I is responsible for analyzing data and trends from various transaction streams. This role involves onboarding new corporate clients, creating and maintaining client database profiles, and collaborating with other departments to ensure timely, accurate, and efficient implementation of products and services. Additionally, the EPS Operations Analyst I identifies opportunities for operational improvements and performance enhancements through automation.

Language:

Fluent English and Mandarin (speak, read and write).

Responsibilities:

Analyze data and trends from various transaction streams. Collaborate with Information Technology (IT) throughout the Software Development Life Cycle (SDLC) by participating in requirements review, code review, operational testing, and implementation support for EPS system enhancements. Identify issues affecting EPS business operations performance. Assist with EPS monthly billings and invoices. Onboard new corporate clients, create client database profiles, and collaborate with other departments to ensure products and services are implemented in a timely, accurate, and efficient manner. Review and enhance bank's EPS policies and procedures. Communicate with the bank's customers regarding transaction exceptions. Maintain Service Level Agreements and enhance the client experience through communication with clients and other banking professionals. Escalate unresolved issues and provide high-quality customer service and operational support for the bank's customers. Stay informed about industry and market trends. Upgrade routine manual operation to automatic script driven process using Python Perform other EPS operation duties as assigned or required to support the team.

Qualifications and Skills:

Master's degree in data analytics, business analytics, computer science, statistics or a related field required. Exceptional verbal and written communication skills. Excellent analytical abilities. Ability to research and resolve issues independently and collaboratively. Adaptability to new policies, procedures, and technology platforms. Strong interpersonal skills for effective interaction with various management levels within the organization. Sharp attention to detail, with strong organizational and time management skills. Proven experience with data analysis, interpretation, and visualization using tools such as Python and Java. Join us if you're passionate about leveraging data to transform our e-commerce operations! Bring your analytical mindset, technical expertise, and Mandarin language skills to help us elevate our business intelligence capabilities while enjoying a collaborative work environment focused on growth and innovation. International Bank of Chicago is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Pay:

From $54,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person