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Deposit Operations Specialist
Job
Robert Half
Marblehead, MA (In Person)
Full-Time
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Job Description
We are looking for a Deposit Operations Specialist to support daily banking operations in the North Shore, Massachusetts. This is a Long-term Contract position for a detail-oriented individual with strong experience in deposit operations and electronic banking within a bank environment. The role focuses on accurate transaction handling, regulatory compliance, customer issue resolution, and effective coordination with internal partners and external vendors. This opportunity is ideal for someone who combines operational precision, risk awareness, and a service-focused mindset.
Responsibilities:
- Process a wide range of deposit and electronic banking activities, including online and mobile banking support, debit card operations, wire transactions, remote deposit capture, bill payment services, and person-to-person payments.
- Investigate and resolve operational exceptions such as chargebacks, fraud-related claims, stop payments, and account or debit transaction issues with accuracy and urgency.
- Respond to customer and internal inquiries by identifying root causes, correcting issues, and ensuring a high standard of service throughout the resolution process.
- Maintain detailed procedures, records, and supporting documentation to keep operational files organized and audit-ready.
- Monitor work for adherence to banking regulations, internal controls, and security standards related to electronic funds transfers, funds availability, and consumer protection requirements.
- Partner with business units, support teams, and third-party vendors to address operational needs, improve workflows, and support updates tied to regulatory or system changes.
- Manage user access, reporting activities, and transaction records with close attention to accuracy, confidentiality, and policy compliance.
- Assist with internal reviews, external examinations, and audit requests by preparing documentation and answering questions related to deposit operations processes.