Find & Apply For Operations Analyst Jobs in Marblehead, Massachusetts

JOB DESCRIPTION

National Grand Bank Title:

Operations Analyst I Department:

Deposit Operations Position Summary:

Under the direction of AVP Deposit Operations, the Operations Analyst performs a wide variety of duties in an operations servicing capacity; including completion of analysis of various day-to-day operations of the Deposit Operations Department/Bank as well engaging in functions that have a regulatory, monetary, and potential reputational risk impact. Functions are time sensitive and must be adhered to by means of policy and procedure. Essential Duties & Responsibilities Provide superior customer service via the telephone to internal and external customers to support solutions including but not limited to: o Online banking o Mobile Capture o Merchant Capture (RDC) o Bill Payment o Telephone Banking o ATM/Debit Card Transactions and processing o Other related endeavors

• Review and process Rejected Items and associated procedures
• Reconcile internal accounts daily
• Perform secondary review of new accounts, file maintenance, closed accounts, stop payments and online banking maintenance
• Process research requests
• Apprise Manager about monetary risk-related problems where there could be the expectation of a loss to a customer or to the Bank, including any potential Bank reputational risk Recognize problems that could have a customer or regulatory impact and escalate to an appropriate department manager
• Crosstrain in all functions of Deposit Operations Potentially assist with electronic payment processing including but not limited to: WITS Wire System ACH Cash Management Skills
• Position requires a strong working comprehension of Operations activities and banking compliance.
• Ability to work independently, with little to no supervisory oversight.
• Requires excellent verbal, written and technical communication skills, excellent time management skills and the ability to initiate and embrace change.
• Ability to work in a fast-paced environment.
• Strong decision-making process that is consistent, thoughtful and informed, with the ability to consider alternate conclusions and actions.
• Strong Customer Service/Call Center Skills
• General mathematical, analytical, and organizational skills, with strong attention to detail with immediate and accurate results.
• Ability to operate computers, adding machine and a variety of office equipment.
• Team player with a positive "Can Do" attitude.

Requirements High School Diploma or GED required, associate or bachelor's degree in business or finance preferred and/or 2+ years of banking operations experience

Salary Range:

$55k-$63k per year / Non-exempt All duties and responsibilities are essential functions, but the requirements listed are not necessarily inclusive as other duties and responsibilities may be assigned. Likewise, all responsibilities are subject to possible modification to reasonably accommodate any successfully selected candidate. National Grand Bank requires that potential candidates go through a criminal and personal background check before being formally offered a position. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Pay:

$55,000.00 - $63,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person