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C
Corning
Sales Operations Analyst
Career Insights for Operations Analyst (General)
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What they do
An Operations Analyst analyzes systems and processes in an organization or business and uses findings to help solve problems and improve management. Uses advanced statistical and mathematical models and computer software to analyze a wide variety of data; collaborates with other analysts and with the management of an organization.
$77,226 / year median in New York
+11% projected growth
Job Description
Requisition Number:
76809 The company built on breakthroughs. Join us. Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. The Specialty Materials segment manufactures products that provide more than 150 material formulations for glass, glass ceramics and fluoride crystals to meet demand for unique customer needs. Consequently, this segment operates in a wide variety of commercial and industrial markets that include display optics and components, semiconductor optics components, aerospace and defense, astronomy, ophthalmic products, telecommunications components and cover glass that is optimized for portable display devices. Job SummaryThe Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems—primarily Salesforce—across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization. Key Responsibilities- Serve as the primary support contact for Salesforce users, responding to questions related to:o System navigation and usageo Standard sales processeso Report and dashboard interpretation
- Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials
- Triage user requests and escalate complex system design or automation issues as needed
- Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs
- Support recurring reporting needs for sales leadership and operations
Required Qualifications:
- Bachelor's degree in business, information systems, analytics, or related field
- 2+ years of experience building and maintaining reports and dashboards in Salesforce
- Strong understanding of sales processes and commercial performance metrics
- Experience supporting a broad user base with varying technical skill levels
Preferred Qualifications:
- Experience in Sales Operations, Commercial Operations, or Business Analytics
- Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)
- Experience supporting a global or matrixed sales organization This position does not support immigration sponsorship.