Manager, Business Process Improvement & VOS

View More Jobs Manager, Business Process Improvement & VOS Westerville, OH, United States Job Description

POSITION SUMMARY

The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

Process Breadth:

Orients quickly in unfamiliar processes Calibrates learning depth to the problem Knows when to lean on SMEs vs. invest in going deeper Exposure to 2+ process areas

Project Ownership:

End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects Significant contributor on medium projects Lead value stream and process mapping workshops Prepare flowcharts and reporting packages Perform root cause analysis Identify AI and automation opportunities

Stakeholder Management:

Comfortable with sponsored leadership Can facilitate cross-functional working sessions independently Partner with IT for system and tool implementations Partner with business leaders on policies and procedures Liaise with Learning and Development Plans change management communications Executes training

Problem Complexity:

Moderately complex Multi-variable problems Identifies root cause and structures solutions independently

People & Team Impact:

Holds team to commitments

Demonstrates Vertiv Behaviors Tools & Methods:

Selects appropriate CI methods for context Leverages data tools to support decision-making Utilize VOS governance to plan, facilitate, and manage BPI initiatives Create and maintain projects in ServiceNow

QUALIFICATIONS

Education:

Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline. Intermediate knowledge in all areas of project planning, development, management, and implementation. Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.

Work Experience:

8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services. Experience in an international and culturally diverse organization.

Communication Skills:

Strong written and verbal communication skills in English; other languages are a plus. Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

Analytical Skills:

Ability to analyze data, make informed decisions, and solve complex problems. Good attention to detail.

Technical Skills:

Intermediate experience with ERP financial applications (Oracle preferred). Proficient in Microsoft Office Suite. Project management experience and familiarity with Agile process improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TRAVEL REQUIREMENTS 10

% travel required. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength

OUR BEHAVIORS

Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. About the Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. Apply Now Job Info Job Identification 20272379 Job Category Vertiv Operating System Posting Date 05/14/2026, 07:53 AM Locations Westerville, OH, United States © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map Westerville, OH, United States Copy to Clipboard Similar Jobs Specialist, Business Process Improvement & VOS Westerville, OH, United States Posted on 05/13/2026 Be the First to Apply The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. 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