Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
Handle day-to-day correspondence via through the company ticketing system, email & phone
Utilize company ERP system to process purchase orders accurately and efficiently
Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
Review purchase orders against quotes to verify pricing before booking into the ERP system
Work with customers to resolve pricing issues on PO's as they occur
Work with third party warehouse to ensure shipping of goods and follow up for transportation(tracking, delivery, customs) You'll also support with:
Working with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
Working with the sales and operations team to prioritize orders as needed when inventory is limited
Building rapport with new and repeat customers by providing exceptional customer service through email and phone interactions
Reviewing and executing change orders/correction requests
Other duties as assigned by Supervisor We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

Excellent written and verbal communication skills in Dutch and English. Other language skills are a plus
Ability to collaborate with a diverse cross-functional team (global team with focus on Europe and Belgium)
Knowledge of Microsoft Office (Excel, Word, Outlook, Teams)
Ability to prioritize, manage multiple tasks and meet daily deadlines
Embrace continuous improvement philosophy
Bachelor degree or higher
A minimum of 2 years relevant experience preferred
Experience with ERP-systems.

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