Operations Analyst - Hybrid

Operations Analyst - Hybrid at MODE Global Operations Analyst - Hybrid at MODE Global in Columbus, Ohio Posted in 1 day ago.

Type:

full-time

Job Description:

Operations Analyst - Remote with occasional on-site back up

POSITION SUMMARY

This position supports day-to-day logistics operations within our customer's facility, with a primary focus on customer service, track and trace, and accurate data entry. The role involves coordinating outbound shipments, preparing documentation such as bills of lading, and maintaining communication with carriers and internal teams. While primarily administrative and customer-facing, the position may include occasional light warehouse support as needed.

ESSENTIAL FUNCTIONS

Provide customer service support by communicating shipment status updates to internal teams and customers Perform track and trace activities to ensure timely pickups and deliveries Prepare and process bills of lading and other shipping documentation Enter and maintain accurate shipment and inventory data in logistics systems Coordinate with carriers to schedule pickups and resolve any service issues Monitor shipments and proactively escalate delays or discrepancies Assist with receiving shipments, including greeting drivers and verifying paperwork Support light warehouse tasks such as organizing, labeling, or staging shipments as needed Maintain accurate records of incoming and outgoing shipments

POSITION QUALIFICATIONS

Strong verbal communication skills with the ability to interact professionally with customers and carriers Customer-focused mindset with a commitment to service excellence High attention to detail and accuracy in data entry and documentation Strong organizational skills and ability to manage multiple tasks Basic understanding of logistics, shipping, or warehouse operations preferred Ability to work both independently and as part of a team

SKILLS & ABILITIES

Experience:

1-2+ years of experience in logistics, customer service, or warehouse support preferred Proficiency with data entry and basic computer systems Problem-solving skills and ability to adapt in a fast-paced environment

PHYSICAL DEMANDS

Primarily office-based with occasional light warehouse activity Ability to lift or move items up to 50 pounds on an infrequent basis Ability to stand or walk for short periods as needed About MODE Global MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance. Why Join MODE Global? High-impact role in one of MODE's fastest-growing and most strategic business areas. Collaborate with leaders across technology, operations, and carrier strategy. Fully remote flexibility with a supportive and engaged team environment. Competitive salary and comprehensive benefits package. A culture rooted in integrity, innovation, and operational excellence. MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.