Operations Officer II

Operations Officer II#26-16690 $18.32•20.64 per hour Toronto, ON, Canada 20% Remote Job Description Our Client, a Banking company, is looking for an Operations Officer II for their Toronto, ON/Remote location.

Responsibilities:

Customer Perform routine to broad tasks, follow established procedures, and investigate straightforward problems to identify and implement the most suitable solution Complete investigations•report / escalate risk issues or process gaps identified Perform a variety of AML and Sanctions/ABAC information gathering activities as a part of FCRM regulations Providing support of AML and Sanctions/ABAC related activities and transactions to resolve business issues Review banking transactions to ensure they are within the bank and regulatory thresholds and guidelines Forward unusual transactions and supporting information for further review Perform a variety of research activities including addressing research discrepancies Identify opportunities to improve service delivery and support process improvement initiatives Shareholder Prioritize own workload to meet SLA requirements for service and productivity Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk activities as necessary Ensure necessary due diligence to support the accuracy of all transactions / activities Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations Support and participate in process improvement opportunities Contribute to the preparation of procedural documents in support of day-to-day operations Be knowledgeable of and comply with Bank Code of Conduct Employee / team Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally Breadth & depth: Works within established guidelines, accountable for completing routine transactions or low•moderate risk, repetitive processes within a standardized framework Completes transactions using a limited number of systems and/or applications Manages their own workload, coordinating tasks and services with others Identifies and assesses issues in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion Minimal decision-making authority Limited or first level (initial) interaction with internal partners Requires working knowledge and skills developed through formal training or work experience Generally, reports to a Team Manager

Requirements:

Prior experience dealing with confidential customer information Basic to intermediate Excel skills (working with filters, copy and pasting, how to use macros)

Soft Skills:

Strong communication skills (written and verbal) Strong interpersonal skills are required Self-motivated, well organized, able to work both independently and in a team environment Attention to detail and someone who is a self-starter and adaptable Nice-To-Have Prior banking or financial institution experience Prior corporate or professional work experience ACAMS certification AML knowledge/experience Bilingual (English and French)