Job Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. Weekly Schedule:
Tuesday - Saturday, 8:00am - 4:30pm Responsibilities:
Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Records data captured during client interactions accurately Required Qualifications:
Strong analytical and organizational skills Demonstrated ability to solve complex problems by reviewing related information Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed Customer centric approach Demonstrates a strong sense of urgency Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience Comfortable taking inbound or making outbound calls to clients in a high production focused environment Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Good time management skills Flexible to work weekends and/or extended hours as needed Desired Qualifications:
Prior experience in Retail Fraud Servicing, Claims or Fraud Detection Experience working in an environment where both individual and team goals are met or exceeded routinely Skills:
Analytical Thinking Client Experience Branding Customer and Client Focus Due Diligence Research Attention to Detail Data Collection and Entry Policies, Procedures, and Guidelines Referral Management Written Communications Adaptability Business Intelligence Investigation Management Issue Management Relationship Building Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift:
1st shift (United States of America) Hours Per Week:
40 Privacy Statement:
https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency:
https://careers.bankofamerica.com/en-us/pay-transparency
