Find & Apply For Operations Analyst Jobs in Jacksonville, Florida

Job Description Help for Job Description. Opens a new window. The role The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations. This role requires hands-on support for performing 1LOD transactional and supplier oversight testing. Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. This role supports transactional and supplier oversight testing activities across Small Business Lending operations and processes. While the initial focus of this role will support Small Business Lending originations, servicing, collections, and related operational processes, the scope is expected to expand over time to include broader Small Business Lending products, operational processes, and control environments. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you'll do:

• Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing
• Support testing activities across Small Business Lending operational areas including originations, underwriting support processes, servicing activities, collections operations, customer support functions, and related operational processes.
• Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective
• Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed
• Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes
• Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions
• Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirements, policies, and business processes
• Make principle-based scoring and risk decisions grounded in policy intent, evidence and data
• Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions
• Communicate findings, risk implications to cross-functional stakeholders
• Determine when issues can be resolved independently versus escalated to management and proactively engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications
• Support the Testing Manager in monitoring changes to procedures, policies and regulatory requirements to assess their impact on the testing scope and the related test script
• Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively
• Prioritize competing responsibilities based on workload and demands
• Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology
• Provide real-time feedback, reinforcing best practices and elevating testing quality
• Serve as a subject matter expert on Small Business Lending processes, regulatory frameworks, operational risks, and testing approaches.
• Support a culture of accountability, continuous learning, and improvement within the testing team
• Train analysts on newly designed or revised tests
• Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches
• Mentor analysts to build critical thinking, problem solving and communication skills under manager guidance
• Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department