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Process Manager
Job
Kelly Mitchell
Henrico, VA (In Person)
$89,440 Salary, Full-Time
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Job Description
Job Summary Our client is seeking an Process Manager to join their team! This position is located in Richmond, Virginia. Core Responsibilities Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements Present findings and recommendations to process owners and stakeholders to guide remediation actions Identify and escalate trends that help to inform on targeted control or process enhancements Ensure documentation is clear, current, and supports compliance, audit, and risk needs Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness Use existing documentation to guide analysis and identify gaps or inefficiencies Develop supplemental materials as needed to reflect evolving processes and controls Flag and escalate unclear scenarios or documentation gaps, proposing next steps when guidance is needed Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues Required Skills/Experience (Must-Haves) Bachelor's Degree or military experience 2+ years of process or project management experience 1+ year of experience with Google Suite (Gmail, Calendar, Drive, etc.) Strong analytical skills with experience in account-level research and root cause analysis Comfortable navigating ambiguity and in a dynamic, evolving environment Ability to prioritize and work in a fast-paced environment while managing multiple projects simultaneously Highly organized and detail-oriented, with proven ability to produce audit-ready documentation Proactive and resourceful, able to work independently while escalating appropriately Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience Preferred Skills/Experience (Nice-to-Haves) 1+ years of experience in Compliance or Risk Management Current or Prior Capital One experience is strongly preferred Lean, Agile, Six Sigma, Business Process Management, or Project Management certification Business Process Management (BPM) certified Experience in SQL and/or data visualization (e.g. Tableau) Experience or familiarity with