An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$89,500-91500 DOE, with housing, benefits and matching 401(k)SUMMARY
The Mountain Operations Supervisor is responsible for overseeing the safe and efficient operation and maintenance of the two gondola systems, ZipRider, Adventure Park, and 2MW (4x 500kW) Power Generation facilities at Icy Strait Point, a Huna Totem Corporation company. This position also includes oversight of any future expansion of Mountain Operations-related equipment and attractions. The Supervisor leads maintenance and operations personnel, ensuring compliance with safety standards, enhancing operational efficiency, and optimizing the guest experience.
ESSENTIAL DUTIES AND
RESPONSIBILITIESOperational Leadership Supervise daily operations of gondolas, ZipRider, Adventure Park, and generator systems to ensure safe, efficient, and reliable serviceMaintenance Management Develop and assign maintenance schedules and procedures to ensure all equipment and facilities are in optimal working condition; conduct regular inspections and coordinate necessary repairs and upgradesTeam Management Supervise a team of maintenance technicians and operations staff; foster a culture of safety, accountability, and continuous improvementSafety Compliance Ensure all operations and maintenance activities comply with federal, state, and local safety regulations; implement and oversee safety protocols and emergency response proceduresBudget Management Ensure budget goals for operations and maintenance are met; monitor expenses and optimize resources while maintaining high standards of service and safetyVendor Coordination Work with equipment manufacturers, service providers, and other vendors to ensure timely and cost-effective procurement of parts, services, and supportCustomer Service Collaborate with customer service teams to address and resolve any operational concerns affecting guestsReporting and Documentation Maintain detailed records of maintenance activities, inspections, and repairs; provide regular reports on operational performance, safety, and maintenance to senior managementContinuous Improvement Identify opportunities for operational improvements and implement best practices to enhance efficiency and service qualityOther Duties Perform other related duties as assigned to support the goals and objectives of Huna Totem Corporation
QUALIFICATIONS
Education and ExperienceAssociate's degree with an emphasis on mechanical or electrical disciplines, or a related field; relevant technical certifications are a plusMinimum of seven (7) years of experience in operations and maintenance of gondola systems or similar transportation infrastructure, with at least five (5) years in a leadership roleFamiliarity with
ANSI B-77
(Aerial Ropeways), ASTM F2959 (Aerial Adventure Courses), ANSI ACCT (Challenge Courses), and Alaska Recreational Devices Statutes and RegulationsSkills & AbilitiesIn-depth knowledge of gondola systems and related mechanical and electrical components, including hydraulics, low voltage, high voltage, PLC controls, AC drives, and generatorsProficiency in heavy equipment operationExperience with rigging and rope rescueFamiliarity with NDT (Non-Destructive Testing) methodsStrong leadership and team management skillsExcellent problem-solving and decision-making abilitiesStrong understanding of safety regulations and compliance requirementsEffective communication and interpersonal skillsAbility to manage budgets and optimize operational costsProficiency in maintenance management software and other relevant technologies
PHYSICAL REQUIREMENTS & WORK
ENVIRONMENTAbility to work outdoors in various weather conditionsPerform physical tasks, including lifting up to 100 pounds, climbing, and working at heightsProlonged periods of standing, walking, and operating machineryThis job description is not comprehensive but provides examples of typical responsibilities for the Mountain Operations Supervisor at Icy Strait Point. The Mountain Operations Supervisor is responsible for performing other duties of a similar nature and level as described, as well as others necessary to carry out the goals and objectives of Icy Strait Point.
EQUAL EMPLOYMENT
OPPORTUNITYHuna Totem Corporation is an Equal Employment Opportunity employer with the exception of Native Preference under P.L. 93-638.
