Operations Manager

We are looking for an experienced Operations Manager to join our team in a neighboring south suburb near Naperville, Illinois on a Contract basis. This role is ideal for a hands-on leader who can guide daily warehouse and operational activities, evaluate performance data, and support sound business decisions. The position requires someone who can balance strategic planning with practical execution while building strong working relationships across internal teams and external partners.

Responsibilities:

• Lead day-to-day operational and warehouse activities, ensuring work is completed efficiently, accurately, and in line with business objectives.
• Review operational data, scorecards, and capacity indicators to identify trends and recommend actions that improve performance and service levels.
• Oversee budgeting activities, including spend planning, forecasting, and reconciliation of operating expenses against targets.
• Manage relationships with internal teams, third-party providers, and domestic and international postage partners to maintain dependable service and cost control.
• Provide leadership and direction to team members where applicable, setting a strong example through accountability, professionalism, and consistent execution.
• Support operational improvement efforts, including process implementation activities in environments that rely heavily on manual workflows.
• Resolve complex operational issues by assessing root causes, making informed decisions, and driving practical solutions through completion.
• Communicate clearly with stakeholders at multiple levels through written updates, operational reviews, and day-to-day collaboration.