POSITION OVERVIEW

Sporting Arkansas Soccer Club is seeking a dependable, organized, and service-oriented professional to serve as its Member Services & Operations Coordinator. This is a new, year-round, part-time position being added as Sporting Arkansas continues to grow and works to provide a higher level of service and support to its member families. The position is responsible for the club's day-to-day office operations, member and prospective family support, uniforms and merchandise, and routine operational communications. Regular weekday office availability is required, along with occasional evening and weekend work during tryouts, tournaments, and major club events.

Reporting:

The selected candidate will report to one designated member of club leadership who will set priorities, provide direction, and resolve competing requests.

ABOUT SPORTING ARKANSAS

Founded in 1998 and based in Bentonville, Sporting Arkansas Soccer Club is a nonprofit youth soccer organization serving more than 850 players across Northwest Arkansas. The club provides competitive and developmental programming for boys and girls, including

MLS NEXT, GA

Aspire, and DPL platforms. Sporting Arkansas is also an official academy affiliate of Sporting Kansas City. Our mission is to develop players' skills, character, and love for the game through professional coaching, quality facilities, and a supportive club environment.

PRIMARY AREAS OF RESPONSIBILITY

Member and Family Support Manage the club's main phone line, shared email inbox, and in-person office support. Respond professionally to routine questions from current families and prospective members. Help families with basic registration questions and troubleshooting, while directing registration-specific matters to the Registrar. Provide information regarding payments, tryouts, events, deadlines, office procedures, and club programs. Acknowledge routine phone and email inquiries within one business day. Route team-specific, coaching, player-development, and other soccer-related questions to the appropriate staff director or paid coach. Support communication regarding overdue balances using information provided by the Registrar. Maintain confidentiality when handling member, financial, personnel, or family information. Staff directors and paid coaches remain the primary contacts for team-specific, coaching, and soccer-related matters. Office Operations Manage the day-to-day function of the club office. Maintain an organized, professional, and welcoming office environment. Manage incoming mail, the club post office box, supplies, forms, and member resources. Maintain regular office hours and communicate any schedule changes. Coordinate office coverage with the position's direct supervisor. Maintain organized digital and physical files. Complete routine administrative projects assigned by the direct supervisor. Uniforms, Merchandise, and Inventory Coordinate uniform distribution, exchanges, and replacement requests after registration-related uniform ordering is completed by the Registrar. Track apparel, merchandise, loaner kits, guest-player equipment, and other assigned inventory. Manage guest-player and loaner equipment. Operate the club's fan gear store and organize merchandise orders and distribution. Manage the club's lost-and-found process, including collecting items from Sugar Creek and helping return them to families. Maintain clear procedures for damaged, exchanged, or replacement merchandise and equipment. Help identify inventory needs before tryouts, seasonal launches, and major events. Operational Communications Help prepare and distribute weekly club emails and newsletters developed with club leadership. Prepare routine operational messages related to tryouts, uniforms, payments, office hours, events, and deadlines. Maintain accurate and current operational information across approved communication channels. Create basic graphics or announcements using Canva or similar tools. Publish approved social media posts as assigned. This position supports communication execution but is not responsible for setting the club's overall marketing or communications strategy. Events and Club Support Provide operational support for tryouts, tournaments, meetings, and major club events. Assist with registration, check-in, supplies, setup, and parent communication. Help coordinate volunteers when requested. Provide limited administrative support for fundraising activities, community events, and sponsorship fulfillment as assigned. Events, fundraising, volunteer programming, and sponsorships are secondary responsibilities and should not interfere with the position's core member-service and office duties.

REQUIRED QUALIFICATIONS

Strong customer-service skills and professional communication by phone, email, and in person. Excellent organization, dependability, and attention to detail. Ability to manage several priorities while recognizing what should be answered, routed, or escalated. Comfort using email, calendars, spreadsheets, shared drives, and common office systems. Ability to handle sensitive information confidentially. Ability to work independently while following established club procedures. Availability for regular weekday office hours and occasional evening or weekend responsibilities. Ability to complete required background screening and SafeSport training.

PREFERRED QUALIFICATIONS

Experience in youth sports, nonprofit organizations, customer service, or office administration. Experience with uniforms, merchandise, inventory, event support, or volunteer coordination. Experience with Canva, website updates, social media, or online registration systems. Familiarity with youth soccer, although soccer experience is not required.

PROFESSIONAL CHARACTERISTICS

The strongest candidate will be: Friendly, patient, and professional. Organized and reliable. Comfortable working directly with families. Able to take ownership of routine execution. Clear about when to solve an issue and when to escalate it. Consistent in communication and follow-through. Supportive of the club's nonprofit mission and commitment to youth development.

EMPLOYMENT DETAILS

Position Year-round, part-time Schedule Approximately 25-35 hours per week Location Sporting Arkansas club office in Bentonville Evenings / weekends Occasionally required Start date As soon as reasonably available Applications will be reviewed as they are received, and the position will remain open until filled.

Pay:

$18.00 - $22.00 per hour

Benefits:

Flexible schedule

Work Location:

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