Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
A
Amazon
Senior Manager, Incident and Crisis Operations, GSOC
Career Insights for Operations Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Arizona data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$103,700 / year median in Arizona
+8% projected growth
Job Description
Description The mission of Worldwide Operations Security ( WWOS ) is to support Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. The Senior Manager, Incident and Crisis Operations (Watch Commander), is a critical leadership position overseeing 24/7 global operations at Amazon's Global Security Operations Center ( GSOC ), supporting Amazon's Worldwide Operations. This role takes managerial ownership of operational continuity, crisis response, and data-driven decision-making across a multi-disciplined team of 50+ professionals including Security Operations Managers, Security Area Managers, and Crisis Specialists. The Watch Commander is responsible for ensuring performance Service Level Agreements (SLAs) are met, customer responses are appropriate according to policies and procedures, and the continuous development and motivation of a high-performing team. The role manages high-stakes incident response and crisis management with significant impact on life safety, operations, and brand reputation. The Watch Commander must navigate global operations across diverse regulatory environments and cultural nuances, make critical decisions under pressure-often with incomplete information-and coordinate cross-functional leadership across multiple VP-level organizations. This leader shapes organizational structures, defines risk strategies, and influences enterprise-wide security programs while adapting to Amazon's rapid growth and evolving technological landscape. Key job responsibilities
- Operate autonomously and use discretion when handling sensitive and critical information
- Apply sound business principles to identify barriers and initiate resolution actions
- Work across multiple organizations to resolve escalations with undefined problems, solutions, and risk strategies
- Work independently with limited guidance while actively mentoring and developing the team
- Own a complex risk intake process
- Participate in and influence internal processes to unblock teams and increase delivery speed
- Communicate and escalate effectively to senior leadership teams
- Identify a path forward in complex situations
- Identify opportunities that drive efficiencies while creating predictable controls and process paths A day in the life The Watch Commander must navigate global operations across diverse regulatory environments and cultural nuances, make critical decisions under pressure-often with incomplete information-and coordinate cross-functional leadership across multiple VP-level organizations.
- 10+ years of risk management, audit, legal, compliance or related field work including engaging with external stakeholders experience
- 7+ years of team management with 5 or more direct reports experience
- Experience in risk management, audit, legal, compliance or a related field including engaging with external stakeholders
- Experience in team management with 5 or more direct reports
- Experience implementing lean principles and process improvement in an operational environment
- Experience working within a global company, with multi-country responsibilities
- Bachelor's degree or equivalent Preferred Qualifications
- CAMS Certification or other compliance certification such as CRCM or CRP
- Knowledge of Lean Six Sigma and process improvement methodologies
- Knowledge of International Organization for Standardization ( ISO ), International Electrotechnical Commission ( IEC ), or regulatory requirements or standards
- Experience with audit or risk program design, control environment process documentation, and control mapping
- Master's degree or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- 158,600.00
- 214,500.