Job Title:

Operations Manager Location:

Atascadero Supervisor:

Director of Homeless Services FLSA Status:

Exempt; salaried

Hours:

Full-time, Mon.

• Fri., 9:30am
• 6:00pm

Salary:

$70,304

• $75,000 /year

Date:

August 2026

• Job Overview Are you passionate about making a real difference in people's lives?

Join our team at the ECHO Atascadero shelter, where every day brings new opportunities to create positive change! Reporting to the Director of Homeless Services, the Operations Manager will oversee the day-to-day operations of our diverse services and programs, ensuring smooth communication and coordination between all departments. Your role will be crucial in developing and implementing procedures and policies that enhance our impact and efficiency. In this dynamic position, you'll manage team members, participate in data and reporting, and collaborate with community and government organizations to integrate and enhance services. If you're ready to lead with purpose and drive meaningful outcomes, we invite you to be a part of our mission to transform lives and build a stronger community!

• Essential Duties & Responsibilities 1.

Provides leadership and oversight to team members at ECHO, Atascadero. Guides the shelter and case management team, keeping accessible, low-barrier services and a trauma-informed approach at the forefront of all policies and decisions. 2. Maintain written policies, procedures, and programming for ECHO's services; monitors for compliance, reviews and updates annually with oversight from the Director of Homeless Services. 3. Supervises, hires, and evaluates the shelter and case management team members. Ensures that team members meet their responsibilities for overseeing and serving clients and are in compliance with policies, procedures, budgets, laws, and regulations. 4. Reviews staff time sheets and paid time off requests. Ensure all labor laws and employee handbook policies are being followed. 5. Track outcomes and success stories of each program for grants and publicity. Works with ECHO's Director of Homeless Servies and the Development team to provide ECHO with needed data, outcomes, and reports for grants. 6. Ensures timely and accurate data management as required by funding sources, administration and finance. Ensures reporting deadlines are met. 7. Oversees HMIS and CenCal services at ECHO, Atascadero. 8. Manage all required client data systems, including Coordinated Entry and HMIS, which includes Case Managers conducting interviews with all clients receiving any services at ECHO, making referrals as needed, entering interview information into the databases, checking for data quality monthly, and attending program meetings. 9. Maintain quality data control of Coordinated Entry, HMIS, and internal tracking systems and ensure timely entries are happening by all team members. 10. In coordination with ECHO, participates in community outreach meetings; assists in identification and cultivation of community resources for client services. 11. Create opportunities for consistent staff support, self-care, and staff appreciation for the team to help maintain a healthy, supportive, and respectful work environment for all. 12. Researches and offers ongoing training opportunities for staff during team meetings and other opportunities. 13. Works with the team to manage processes associated with clients stays, check-in and check-out procedures, shelter bed utilization, cleanliness and sanitation, client rules and behavior decisions. 14. Coordinate communication between departments and with the Director of Homeless Services to ensure that consistent information is received by all departments, staff, and appropriate volunteers. 15. Researches, recommends, and implements best practices in homeless services management, congregate shelter, efficiency solutions, and safety requirements with guidance from the Director of Homeless Services. 16. Provides supervision at the dinner program to ensure policies & procedures are implemented. 17. Acts as liaison with outside agencies. 18. Builds and develops positive collaborations with other agency and service providers and assists in identification and cultivation of community resources for client services. Attends any necessary community meetings to provide updates and advise on various matters involving homelessness in San Luis Obispo County. 19. Prepare reports and statistical documents. 20. Respond to telephone messages, requests, inquiries and routes accordingly. 21. In this position, you will need to answer calls infrequently after work hours and on rotating weekends. 22. Driving to meetings and events is a required duty for this position. 23. Consistent and reliable attendance is essential in this role to ensure clients receive dependable, uninterrupted support and continuity of care. 24. Other duties as assigned.

• Knowledge, Skills, Talents, & Abilities 1.

Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities, and co-occurring substance use disorders. 2. Provide culturally competent support to a diverse population. 3. Use de-escalation skills & trauma informed care approach when issues arise. 4. Excellent oral and written communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner. 5. Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services, aging, trauma informed care, and low barrier shelters. 6. Adaptability is essential in this role, as the dynamic and often unpredictable nature of a homeless shelter environment requires flexibility, sound judgment, and the ability to respond effectively to changing client and operational needs. 7. The ability to work proactively, take initiative, and complete tasks independently with minimal supervision is essential to maintaining efficient operations and ensuring clients receive timely, consistent support. 8. Excellent time-management and organizational skills with the ability to work independently and take initiative. 9. Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action. 10. Able to maintain a high-level privacy and confidentiality of employees', guests' and clients' information. 11. Knowledge of universal precautions and what constitutes a medical or situational emergency. 12. Understanding of mandated reporting laws. 13. Must be professional, flexible, friendly, and work as a team player. 14. Assume ownership for accomplishing assignments, requests and tasks. 15.

Service Leadership:

Proven ability to inspire, mentor, and lead a team of human services professionals. 16.

Strategic Communication:

Ability to effectively communicate policies and procedural changes to staff, volunteers, donors, and clients. 17.

Expert Technical Experience:

Comprehensive knowledge of local community resources and total mastery of all required data platforms and reporting systems. 18.

Decision Making:

Superior ability to make sound ethical and practical decisions under pressure that affect both clients and program function. 19.

Working Under Pressure:

Critical ability to work effectively under pressure and maintain a calm demeanor, taking immediate action in crisis or high-demand operational situations. 20.

Advanced Technical Experience:

Advanced experience in data entry, reporting, and navigating external agency platforms such as CenCal and

HMIS. 21.

Problem Solving:

Demonstrated ability to resolve complex client issues involving multiple agencies and systemic challenges. 22.

De-escalation Skills:

Mastery in the use of de-escalation skills and a trauma-informed care approach. 23.

Attitude:

Demonstrate a professional and flexible demeanor, and the ability to work as a team player. 24. Intermediate knowledge of Office Suite, including WORD, EXCEL, and PowerPoint. 25. Bilingual Spanish speaking is a plus. $0.50 bilingual pay differential is provided.

• Certificates, Licenses Registrtaions
• Must possess a valid California Driver's License.
• Must have a reliable vehicle, clean driving record, and proof of insurance.
• Must be willing to travel throughout San Luis Obispo County.
• Education and/or Experience College degree, or two/plus years' experience in a similar role. Experience and knowledge of homeless services resources. 5 years' experience working for a non-profit, or a similar work environment. 5 years' experience managing a team of 8 or more people.
• ECHO's Cultural Norms
• Greet all people with a smile and kindness.
• Listen without judgement and consider matters from another's perspective.
• Give everyone the chance to change and grow.
• Treat one another with dignity and respect.
• Be open to provide or receive feedback.
• Resolve conflict in a timely and constructive way.
• Willingness to be adaptable.
• ECHO's Benefits Package
• Health Insurance
• 80% of cost covered by ECHO
• Vision & Dental Insurance
• 80% of cost covered by ECHO
• 403b Retirement Savings Plan with up to a 3% annual salary match for eligible employees
• 12 paid holidays per year
• 120 hours per year of vacation
• accrual rate increases steadily with additional years of service
• 56 hours of paid sick time per year
• 3 Wellness Holidays per summer
• Family friendly work environment
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is regularly required to stand; walk; reach with hands. The employee must occasionally lift and /or move up to 10 pounds and sometimes lift and/or move up to 40 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall. Variable work environment; work is conducted mostly indoors with regular outdoor work also required.

• No phone calls, please

•

Job Type:

Full-time Pay:

$70,304.00

• $75,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person