A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Sr. Director, L.A. Consumer Products & DTC Operations The Nacelle Company Burbank, CA Job Details $100,000 - $120,000 a year 1 hour ago Qualifications Finance B2C E-commerce Supplier relationship improvement Schedule management Online retail experience Vendor relationship management Managing projects Cross-functional team management Cross-functional communication B2C business model Full Job Description The Sr. Director of L.A. Consumer Products & Direct-to-Consumer Operations manages the Los Angeles strategy, development, and execution of consumer product initiatives with a primary focus on toys and collectibles. This role is involved with the end-to-end toy creation process, manages direct-to-consumer (DTC) e-commerce businesses, manages convention operations, and serves as a project manager coordinating internal teams, licensors, designers, factories, and vendors. The position is responsible for ensuring operational excellence, managing budgets and schedules, and maintaining strong cross-functional and external relationships.
KEY RESPONSIBILITIES
Direct-to-Consumer Business — Growth & Management Manage and grow direct-to-consumer e-commerce websites, driving revenue, customer engagement, and brand visibility Manage product launches, online merchandising, promotions, and fulfillment strategies Analyze sales performance, customer data, and market trends to inform business decisions Manage budgets, forecasts, and operational schedules for DTC initiatives Consumer Products Project Management (Internal) Act as Project Manager for internal consumer products needs, ensuring projects stay on schedule and within budget Coordinate internal approvals across departments including legal, finance, marketing, and leadership Manage licensor relationships, approvals, and ongoing communication Partner with marketing and social media teams to align product development, launch timing, and promotional strategies Toy Creation & Production Process Manage the full toy and collectible creation lifecycle from concept through final production Collaborate closely with designers, art department, and external creative partners Manage relationships with manufacturers, including timelines, quality control, and cost management Coordinate internal and external approvals at all stages of development Manage shipping, warehousing, and logistics to ensure timely delivery and inventory readiness Conventions & Live Events (Direct-to-Consumer) Manage planning and execution of direct-to-consumer convention presence, including San Diego Comic-Con (SDCC) and New York Comic Con (NYCC) Manage convention budgets, schedules, booth planning, exclusive product offerings, and staffing Coordinate logistics for product shipments, displays, and on-site operations Work with marketing and social teams to maximize convention visibility and fan engagement
QUALIFICATIONS
5+ years of proven experience in consumer products, toys, collectibles, or licensing-based businesses Strong project management skills with the ability to manage multiple complex initiatives simultaneously Experience working with designers, manufacturers, licensors, and cross-functional internal teams Knowledge of direct-to-consumer e-commerce operations and live event retail Excellent organizational, communication, and negotiation skills Ability to manage budgets, timelines, and vendor relationships effectively Excellent customer service skills. Strong presentation and direct negotiation skills. Excellent organization skills. An ability to remain calm under pressure. Willing to travel and work flexibly.
PREFERRED EXPERIENCE
Experience in the entertainment, pop culture, or toy industry Familiarity with convention-based sales and exclusive product strategies Experience scaling direct-to-consumer businesses
SALARY RANGE
$100,000 - $120,000 per year
WORK LOCATION
This is an on-site position. Candidates must be able to work from our Burbank office during scheduled work hours (9 AM - 7 PM)
ABOUT THE NACELLE COMPANY
Founded by Brian Volk Weiss, The Nacelle Company develops, produces, and distributes feature and documentary films as well as TV shows - both scripted and unscripted. Nacelle's vast array of partnerships include: Netflix, Amazon, Disney +, HBO, Discovery, BET+, A&E Networks, Hulu, Viacom, and many more. The Nacelle Company has produced the hit Netflix docu-series, Down To Earth with Zac Efron, The Movies That Made Us, and The Toys That Made Us, as well as Behind The Attraction for Disney +, Sony's Mad About You reboot, Netflix's How To Fix A Drug Scandal, Netflix's Kevin Hart's Guide To Black History, All The Way Black for BET+, and Grant for The History Channel. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. We are an Equal Opportunity Employer and committed to Diversity and Inclusion. We adhere to the Los Angeles Fair Chance Ordinance.
