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Service Supervisor California
Job
Trumpf
Costa Mesa, CA (In Person)
$113,557 Salary, Full-Time
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Job Description
Service Supervisor - California Trumpf - 3.7 Costa Mesa, CA Job Details Full-time $94,090 - $133,024 a year 1 hour ago Qualifications Customer communication Team leadership Logistics Incident Escalation Microsoft Office Key Performance Indicators Escalation handling Stakeholder management Full Job Description As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? Lead TRUMPF's service delivery across California by managing 50 in-house and field service technicians. You'll coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor, technical acumen, and a customer-first mindset. Leadership & Operations Lead, mentor, and manage a mixed team of 50 service technicians Plan and schedule service missions, optimizing skills, travel, and resources Prioritize cases by machine criticality and customer impact Coordinate tools, parts, documentation, and safety compliance Customer & Stakeholder Management Serve as primary contact for customers and sales on service requests and escalations Drive fast technical resolutions and manage critical incident communications Collaborate with sales teams and TRUMPF technology managers Performance Management Monitor and improve service KPIs; drive continuous improvement initiatives Ensure team compliance with TRUMPF standards and best practices Own customer satisfaction and profitability of California operations Travel 20-30% as needed Required Qualifications 5+ years in service operations, field service coordination, or technical service management (industrial machinery, machine tools, or lasers) Strong technical acumen and TRUMPF service process knowledge Proven leadership in fast-paced environments with escalation management Data-driven approach to performance management and KPIs Advanced MS Office; familiarity with ERP and logistics systems Excellent communication and customer-first mindset Education Bachelor's degree in Engineering, Operations, Industrial Technology, or related field (equivalent experience considered) Pay Range (base): $94,090 to $133,024 TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at . This contact information is for accommodation requests only and can not be used to inquire about the status of application.