DSP Management Manager

DSP Management Manager SwiftX Inc. Eastvale, CA Job Details Full-time $80,000 - $100,000 a year 5 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Paid sick time Qualifications Mandarin English Key Performance Indicators Project management Quality control operations Stakeholder management Full Job Description Manage DSP onboarding, qualification review, and operational approval processes Establish and maintain DSP operational standards, policies, and governance procedures Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance Develop and enforce DSP penalty and accountability mechanisms Conduct DSP operational audits and compliance reviews Lead DSP training programs and operational policy communication Manage DSP performance evaluations and ranking systems Implement underperformance management and elimination processes when necessary Support DSP pricing management, rate evaluation, and operational cost control Monitor customer service quality and drive continuous improvement initiatives Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes Support peak season DSP capacity planning and operational stability Requirements Bachelor's degree preferred 5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations Strong understanding of DSP operations, carrier management, and logistics service quality control Experience managing operational KPIs, compliance programs, and vendor performance Strong analytical, communication, and leadership skills Ability to manage multiple stakeholders in a fast-paced operational environment Excellent problem-solving and project management abilities Bilingual in

Mandarin and English Benefits Pay Range:

80k-100k 7 PTO days 5 Paid Sick Leave Days 6 Paid Holidays 401K Medical insurance, Dental and Vision Insurance, STD/LTD