Field Operations Supervisor

Field Operations Supervisor Fullerton, CA Job Details Full-time $72,000 - $75,000 a year 16 hours ago Benefits Health insurance Opportunities for advancement Retirement plan Qualifications Food and beverage product quality management Pricing Microsoft Excel Sales reporting Operations management Sales Customer service Sales analysis Merchandising Mid-level E-commerce Administrative experience Sales data analysis Team development Business development Team management Mentoring E-commerce fulfillment operations Business planning Productivity software Training & development Strategic partnerships Training Ad-hoc reporting Communication skills Stakeholder relationship building Full Job Description

FIELD OPERATIONS SUPERVISOR

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location California Food Factory:

1850 Raymer Ave, Fullerton, CA, 92283 (N. Gilbert St and W. Commonwealth Ave.) Job Responsibilities As a Business Development and Partnerships Field Operations Supervisor, you will support the Business Development & Partnerships team by ensuring the timely and consistent delivery of core services to our business partners. Manage and supervise regional Field Op Reps across the US. Liaison between Partners and Commissary from an operational perspective to ensure all marketing and merchandising standards are adhered to. Mentor, train, and develop the team to become proficient in their region to provide in-depth analysis and insight. Assist in the completion and delivery of new product listing documents, maintain product data, update pricing, and handle ad hoc tasks. Act as the primary liaison for all third-party online ordering platforms (Uber Eats, Skip The Dishes, DoorDash, etc.), ensuring accurate representation of online product data. Support the development of business plans and facilitate routine and ad-hoc business development meetings and reports to meet company objectives. Maintain and strengthen business relationships with counterparts across all partner channels. Oversee and conduct new warehouse orientations for Costco locations. Establish and maintain strong working relationships with warehouse managers and receiving teams at each retail partner location, serving as the company's primary liaison. Perform regular site visits to Costco locations to ensure product quality and adherence to company standards. Collaborate with internal teams to address any quality concerns at retail locations promptly. Complete and submit detailed field operations reports for each visit. Coordinate with locations to resolve delayed deliveries. Collect, analyze, and generate reports and insights based on sales data for all customers to provide insights during daily onsite meetings. Support the Account Management and Business Development teams in various operational capacities. Collaborate with Finance teams to ensure accurate reporting and submission of daily orders. Lead all Demo interactions with Partners and provide ad hoc analysis accordingly. Qualifications Post-secondary education preferred. 1-3 years of administrative experience in a related role or industry preferred. Excellent Microsoft Office skills, with demonstrated proficiency with MS Excel and reports. Exceptional organizational skills with the ability to effectively manage multiple tasks and projects within assigned deadlines. Ability to work in a fast-paced, high-volume environment, with strong attention to detail. Excellent interpersonal and communication (written and verbal) skills. Customer service oriented with the ability to work as part of a team; possesses a solution-oriented and positive attitude. Why you should join our team:

Power of Collaboration:

Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.

Competitive Rewards:

Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.

Ignite Your Potential:

Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.

Champion Diversity, Equity, and Inclusion:

We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.

Drive Sustainable Impact:

As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities. For more information about Bento visit www.bentosushi.com We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. #bentoUS