PERMANENT

\nUpdated 06/2026\nJob Description\nJob Summary\nIntro\nAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!\nWhy youll love this job\nA Sr. Inflight Mgr. must ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members. You will be supporting flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience\nMust be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership and helping to achieve station and departmental goals.\nSupports flight attendants in the operation and at the gate to ensure they have the tools needed for flight while delivering an on-time departure.\nManages, engages, and recognizes flight attendants in the operation and communicates company and departmental initiatives, metrics, and goals.\nThis job is a member of the Inflight team within the Customer Experience group.\n

Salary Range:

$71,000 - 95,000\nWhat youll do\nAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.\nLocal subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.\nEscalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues\nEffectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner\nPromote effective communication among departments to engage our team to work together to achieve common goals in the operation.\nParticipate in working groups and planning activities to solve problems and support goals and initiatives\nRepresents Inflight at various station meetings\nOnboards, mentors, and support new Inflight Ops team members to set them up for success.\nProject Manager for new hire program and/or other ad hoc projects as assigned.\nSupports and backs up base leader. as needed including participating in leader on call rotations.\nCoordinate terminal assignments for Inflight team members to dynamically support key flights at gates\nAll youll need for success\nMinimum Qualifications- Education & Prior Job Experience\nBachelor's degree in related field or equivalent experience/training\n4+ years of relevant experience\nExperience in customer service industry\nPrior leadership experience leading a team\nMust be able to work shift work, including weekends and holidays.\nMust be able to work on-site at assigned base/location.\nPreferred Qualifications- Education & Prior Job Experience\nCurrent Inflight, Customer Care, or other operational experience in a leadership role\nPrior mentorship and policy administration experience\nFlight Attendant experience\nSkills, Licenses & Certifications\nExcellent interpersonal, planning, and organizational skills\nKnowledge of working with a contract labor group\nAbility to qualify as a Flight Attendant\nAbility to solve complex staffing issues with minimal oversight\nAbility to analyze and make decisions based on data and work in an increasingly digital environment while leading people.\nStrong communicator with all levels of the operation\nAbility to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment\nAbility to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate\nCritical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems\nAbility to monitor and assess performance of self, team members and the operation to make improvements or take corrective action\nStrong decision-making skills\nAbility to work independently as well as collaboratively\nAbility to work under demanding operational conditions\nAbility to prioritize and execute with a sense of urgency and preciseness\nAbility to use sound business judgment to resolve issues with internal and external customers\nAbility to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation\nKnowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.\nMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable\nMust be able to secure appropriate airport authority and/or US Customs security badges, if applicable\nPass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out \"Department of Transportation Testing Inquiry\" form which provides authorization for release of records from previous employers\nWhat youll get\nFeel free to take advantage of all that American Airlines has to offer:\n

Travel Perks:

Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.\n

Health Benefits:

On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.\n

Wellness Programs:

We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.\n401(k)

Program:

Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.\n

Additional Benefits:

Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more\nFeel free to be yourself at American\nFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.\nAre you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? 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