Supervisor, On-Road Operations

Supervisor, On-Road Operations AltaMed Health Services Corporation - 3.4 Monterey Park, CA Job Details Full-time $77,667.20 - $97,073.60 a year 2 hours ago Benefits 403(b) matching Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance Employee discount 403(b) Referral program Qualifications Staff performance monitoring Spanish Staff supervision Surveillance monitoring Management CCTV system operation (AV) Passenger Endorsement Customer service Driver safety training Program development Coaching English Radio communication systems GPS Driver's License Customer service training (staff training program) Developing new training programs Driver improvement instruction Professional development training Full Job Description Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day. Job Overview The On-Road Operations Supervisor is responsible for providing front-line supervision and leadership to the on-road driver and support teams as it relates to the PACE program. The position will maintain customer and client satisfaction by ensuring that transportation and related services are delivered safely, timely, and consistently coordinated. This person will oversee the development of "on-road" route structures and provide training and development to the new and existing on-road staff; working with the drivers to improve service delivery through regular "check-rides" and adjusting operations work plans based on those results. This position will also work with the Dispatch Supervisor to review and act upon required documentation generated by subordinate staff, ensure all on-road staff shifts are properly scheduled and covered, and support the Transportation Manager to ensure that daily operating performance levels and safety standards are met. Minimum Requirements Minimum of 2 years of experience in managing, supervising, and/or training and on-road work experience required. Experience developing on-road driver training programs and/or manuals. Experience with monitoring radio communications, surveillance equipment (i.e. video, GPS, etc.), radio call signs, noting areas of needed improvement, and coaching staff on techniques. Experience with customer service training. Class A or B (with P endorsement for multiple passengers) driver's license required, with no points preferred. Bilingual capability is required (English/Spanish) Compensation $77,667.20 - $97,073.60 annually Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.