About Cool Cat Fence Cool Cat Fence is one of the fastest-growing fence installation companies on the West Coast, serving thousands of residential and commercial customers annually. With established operations in Washington and Oregon, we are aggressively expanding throughout Northern California, including Sacramento, San Jose, Oakland, San Francisco, and surrounding communities. We are seeking an experienced, results-driven Operations Manager to oversee our Sacramento and Bay Area operations. This individual will be responsible for building and leading high-performing installation teams, managing Project Managers and field crews, and ensuring operational efficiency, profitability, and exceptional customer satisfaction across both markets. Position Overview The Operations Manager will oversee daily installation operations across the Sacramento and San Francisco Bay Area markets , ensuring projects are completed on time, within budget, and according to Cool Cat Fence's quality standards. This is a hands-on leadership role that requires regular travel between markets, active field involvement, and strong accountability for operational results. The ideal candidate is an experienced construction operations leader who can manage multiple teams across different geographic locations, develop effective processes, and help scale operations as the company continues expanding throughout Northern California. Key Responsibilities 1. Multi-Market Operations Management Oversee installation operations throughout Sacramento and the San Francisco Bay Area. Ensure consistent operational standards, quality, and productivity across both markets. Coordinate installation capacity, crew assignments, and resources based on market demand. Identify operational challenges and implement solutions across locations. Support the continued expansion and development of Northern California operations. 2. Project Management & Scheduling Directly supervise Project Managers and ensure projects are properly coordinated from sale through completion. Oversee installation scheduling to maximize crew utilization and minimize downtime. Ensure accurate project scopes, material readiness, and customer communication before installation. Monitor project delays, cancellations, and reschedules. Ensure Project Managers consistently follow company operating procedures. Resolve escalated scheduling, installation, and customer issues. 3. Labor Efficiency & Profitability Monitor installation labor percentages and maintain established labor cost targets. Evaluate crew productivity and identify opportunities to improve installation efficiency. Reduce unnecessary overtime, material waste, callbacks, and return trips. Hold Foremen and Project Managers accountable for operational performance. Implement corrective action plans for underperforming teams. Work with executive leadership to improve operational profitability across both markets. 4. Quality Control & Customer Satisfaction Ensure installation quality meets company standards across all markets. Conduct regular jobsite inspections and quality-control checks. Enforce required initial and final customer walkthroughs. Monitor incomplete projects, callbacks, warranty claims, and customer complaints. Identify recurring installation mistakes and implement preventive solutions. Ensure compliance with applicable California construction and safety requirements. Maintain exceptional customer satisfaction throughout the installation process. 5. Team Leadership & Accountability Lead, coach, and develop Project Managers, Foremen, and installation crews. Establish clear performance expectations and hold employees accountable. Conduct regular operational meetings and employee performance reviews. Address attendance, punctuality, productivity, and workmanship concerns. Identify staffing needs and participate in recruiting and developing field leadership. Build a culture of ownership, accountability, efficiency, and continuous improvement. 6. Inventory, Equipment & Resource Management Coordinate with warehouse and purchasing teams to ensure material availability across both markets. Monitor inventory shortages, material waste, and equipment needs. Ensure company vehicles, tools, and equipment are properly maintained. Improve resource allocation between Sacramento and Bay Area operations. Support warehouse and operational infrastructure development as the company expands. 7. Reporting & Continuous Improvement Monitor daily and weekly operational performance across both markets. Provide regular performance updates to the COO. Track installation volume, labor efficiency, project completion rates, and customer satisfaction. Utilize ServiceTitan and other company systems to monitor operational results. Identify inefficiencies and implement scalable solutions. Develop and enforce standard operating procedures across all Northern California operations. Qualifications Required Qualifications 5+ years of experience in construction operations, field operations, or a related management position. 3+ years of experience directly managing construction teams, Project Managers, or field supervisors. Proven ability to manage multiple crews and projects simultaneously. Strong leadership skills and demonstrated ability to enforce accountability. Experience managing labor costs, installation productivity, and project profitability. Excellent organizational, communication, and problem-solving skills. Ability and willingness to travel regularly throughout Sacramento and the San Francisco Bay Area. Valid driver's license. Preferred Qualifications Experience in fencing, residential construction, roofing, HVAC, landscaping, or other home improvement trades. Experience managing operations across multiple branches or geographic markets. Experience hiring, training, and developing installation teams. Familiarity with ServiceTitan or similar field service management software. Knowledge of California construction regulations and safety requirements. Bilingual English/Spanish is a plus. Key Performance Indicators (KPIs) The Operations Manager will be evaluated on:

Labor Efficiency:

Maintaining labor costs within established company targets.

Installation Volume:

Meeting production goals across Sacramento and Bay Area operations.

On-Time Completion:

Completing projects according to established schedules.

Crew Productivity:

Maximizing crew utilization and minimizing downtime.

Quality Control:

Reducing callbacks, incomplete installations, and warranty issues.

Customer Satisfaction:

Maintaining strong customer experiences and minimizing escalated complaints.

Operational Accountability:

Ensuring employees follow company policies and performance expectations.

Market Scalability:

Successfully developing operational capacity as both markets grow. What We're Looking For We are looking for a leader who takes ownership of results, not someone who simply manages schedules or reacts to problems. The ideal candidate is highly organized, decisive, and comfortable holding people accountable. They understand how to build effective teams, improve productivity, and maintain operational consistency across multiple locations. This individual must be capable of operating independently, identifying problems before they escalate, and building the structure necessary to support a rapidly growing company. Why Join Cool Cat Fence? Join a rapidly expanding company with significant growth opportunities. Lead operations across two major Northern California markets. Work directly with executive leadership. Play an important role in building and scaling our California operations. Opportunity for career advancement as the company continues expanding. Be part of a results-driven organization that values leadership, accountability, and operational excellence. How to Apply If you are an experienced operations leader who thrives in a fast-paced environment, knows how to build strong teams, and takes pride in delivering measurable results, we encourage you to apply. Join Cool Cat Fence and help us build a world-class installation operation throughout Northern California.

Pay:

$80,000.00 - $185,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person