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Director of Field Operations

Job

Service Global, Inc.

Pleasanton, CA (In Person)

$112,500 Salary, Full-Time

Posted 4 days ago (Updated 3 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Director of Field Operations Pleasanton
CA - USA
Apply Now a day ago
Role Summary:
Senior field execution leader responsible for getting the scope built safely, productively, and without avoidable downtime, coordinating crews, live-network MACs, and day-to-day delivery across the data hall floor.
Key Responsibilities:
Lead all on-site field execution for fiber and low-voltage scope across shifts, zones, and subcontractors; translate the build plan into daily crew assignments, workface readiness, and measurable production targets. Own field safety, permit-to-work discipline, pre-task briefings, housekeeping, and compliance with client and construction site rules; stop work and escalate when conditions are unsafe or nonconforming. Direct live-floor MACs and maintenance windows using approved MOP, SOP, and EOP controls, rollback planning, outage avoidance, and coordination with network operations and client stakeholders. Oversee installation quality for rack and cabinet build-out, bonding, cable dressing, fusion splicing, MPO/MTP trunk and cassette deployment, labeling, and test readiness. Manage field test and remediation workflows including
OTDR, OLTS
/ Tier 1 / Tier 2 certification, defect triage, retest closure, and documentation traceability. Coordinate materials, tools, lifts, access, and manpower with inventory, project management, and technical leads so crews remain productive and constraints are removed early. Report daily progress, manpower, safety observations, quality issues, and recovery actions to project leadership; drive punch-list closure and readiness for turnover.
Required Skills and Knowledge:
Associate degree or diploma in Electronics, Telecommunications, Network Technology, or related field; bachelor's degree beneficial. Strong field leadership experience running structured cabling and fiber crews in active data center or mission-critical environments. Hands-on execution depth in MPO/MTP trunk and cassette deployment, fusion splicing, cabinet and rack build-out, telecom bonding, and airflow-conscious cable management. Working mastery of fiber testing and certification methods including OTDR and OLTS / Tier 1 / Tier 2, with the ability to interpret failures and direct remediation. Demonstrated ability to manage live-network MAC activity without unplanned downtime through disciplined change control, method statements, and escalation management. Strong coordination, quality, and documentation discipline across redlines, daily reports, inspection checklists, and turnover records. Calm decision-making under schedule pressure, with the presence to lead multiple crews and vendors in a safety-first manner. Certifications /
Training:
Required:
BICSI Installer 2 or BICSI Technician certification or equivalent demonstrable data center field execution expertise.
Preferred:
FOA fiber certification, manufacturer splicing / test-platform training, OSHA 30, and lift / equipment operator qualifications as applicable. Mandatory Skills Data Center Field Operations/Fiber & Structured Cabling Deployment/MPO/MTP & Fusion Splicing/OTDR & OLTS Testing/Live-Network MAC Management/Rack & Cabinet Build-Out/Safety & Quality Compliance/Crew Leadership Job Number
JO-2606-38162
Job Function Engineering Experience 10 - 12 years Work Type Onsite Employment Type Full Time Salary
USD 110000.00 - 115000.00
Term Yearly Apply Now