Service Manager, SolarCare+

Service Manager - SolarCare+

Department:

Operations Location:

Rocklin, CA (In-Office, Monday-Friday)

Job Type:

Full-Time, Exempt (Salaried)

Compensation:

$90,000 - $115,000 annually

Reports To:

Vice President of Operations Job Summary The Service Manager of SolarCare+ is responsible for leading and managing the SolarCare+ service function, including oversight of personnel, service operations, and performance across active solar sites. This role focuses on team leadership, operational decision-making, and service strategy, ensuring service delivery is efficient, consistent, and aligned with company standards. The position is structured as a management role, with limited involvement in field execution. Key Responsibilities Oversee service operations, including prioritization frameworks, workflow management, and overall service performance Establish and maintain service standards, processes, and response expectations Monitor service metrics and implement improvements to drive efficiency and consistency Directly manage and supervise service personnel, including Field Service Technicians and QA/QC Lead hiring, training, performance management, and disciplinary actions Set clear expectations and ensure accountability for service quality and responsiveness Exercise independent judgment in prioritizing service needs, allocating resources, and resolving operational issues Determine staffing approach, scheduling strategy, and escalation paths based on business needs Oversee customer communication standards and service delivery expectations Act as escalation point for complex or high-impact service issues Oversee service-related billing accuracy and documentation Partner with Operations and Accounting to support efficient service execution and cost control Ensure service operations comply with company policies and OSHA standards Reinforce safety expectations and accountability across the team Field Oversight (Non-Primary Duty) Conduct site visits for oversight, quality control, and escalation support as needed Provide guidance on complex issues when necessary This role does not perform routine field labor or technician-level work Education & Experience High school diploma required; degree in Construction Management, Business, Engineering, or related field preferred 5+ years of experience in solar, electrical, or construction environments 2+ years of experience in a supervisory or management role overseeing field teams or service operations Experience managing service workflows, personnel, and operational performance in a fast-paced environment Experience working with commercial or non-residential solar systems strongly preferred Skills, Knowledge & Abilities Strong leadership and team management skills with the ability to drive accountability and performance Ability to exercise independent judgment and decision-making authority in operational and personnel matters Strong understanding of service operations, field coordination, and workflow management Excellent organizational and time management skills with the ability to prioritize competing demands Effective communication skills with the ability to lead teams and manage customer expectations Problem-solving mindset with the ability to resolve complex operational issues Proficiency with computers and ability to learn service management and project tracking systems (Procore preferred) Knowledge of OSHA standards and commitment to maintaining a safe work environment Valid driver's license with a clean driving record Work Schedule & Expectations Standard schedule: Monday-Friday May require availability for escalations outside of standard business hours This is an exempt position focused on leadership and operational management responsibilities What Success Looks Like Service operations are organized, efficient, and consistently executed Field teams are aligned, accountable, and performing at a high level Customers are informed, supported, and satisfied with service delivery Documentation, billing, and service tracking are accurate and timely The service function operates with structure, ownership, and measurable results Benefits & Perks Medical, Dental, and Vision Insurance 401(k) with Company Match Company-Paid Life Insurance Paid Time Off (PTO) and Sick Time Paid Holidays Phone Reimbursement Opportunities for Career Growth and Development Collaborative, Team-Oriented Work Environment