Operations Manager San Jose, CA 95113 $96,000 - $108,000 a year - Full-time Apply with Indeed About Us We are a premier postpartum care and recovery organization dedicated to creating an exceptional experience for new mothers, newborns, and their families. Combining compassionate postpartum support, clinical safety, and the sophistication of luxury hospitality, we provide a nurturing environment where mothers can focus on recovery, rest, and the transition into parenthood. As we establish and expand our operations, we are seeking talented professionals who share our commitment to excellence, discretion, personalized service, and operational quality.

The Opportunity:

We are seeking a highly organized, proactive, and service-oriented Operation Manager to support the successful launch and daily operations of our luxury postpartum care and recovery center. This is a hands-on leadership position ideal for a professional who thrives in a dynamic, growing organization and enjoys building operational systems from the ground up. The Operations Manager will coordinate daily facility activities, oversee hospitality and support operations, supervise team schedules, manage resources, and ensure a seamless guest experience. The ideal candidate combines strong operational execution, excellent communication skills, a luxury service mindset, and the ability to balance efficiency with genuine care for families.

Key Responsibilities:

Operations Management & Facility Readiness

• Oversee daily operations to ensure efficient workflows and consistently high service standards.
• Coordinate guest arrivals, departures, room readiness, and room turnovers.
• Maintain facility readiness, cleanliness, organization, and a welcoming environment.
• Identify operational challenges and implement practical improvements.
• Support the development of standard operating procedures and operational systems. Pre-Opening & Business Launch
• Support pre-opening preparation and the successful launch of new facilities.
• Help establish operational processes, staffing workflows, vendor relationships, and service standards.
• Coordinate opening checklists, supplies, training schedules, and facility readiness.
• Assist leadership with operational planning and implementation during business expansion. Team Leadership & Coordination
• Supervise and coordinate hospitality, customer service, and operational support personnel.
• Prepare and maintain staff schedules to support service continuity.
• Provide guidance, onboarding support, and daily operational direction.
• Promote accountability, professionalism, teamwork, and a positive workplace culture.
• Collaborate with care professionals and leadership while respecting clinical responsibilities and professional boundaries. Luxury Guest Experience
• Maintain exceptional hospitality standards throughout the guest journey.
• Coordinate personalized guest services and respond professionally to requests or concerns.
• Monitor service quality and guest satisfaction.
• Handle sensitive situations with empathy, discretion, and sound judgment.
• Ensure a calm, welcoming, and supportive environment for mothers and families. Inventory, Procurement & Vendor Coordination
• Monitor and maintain inventory for nursery supplies, housekeeping, pantry, catering, and administrative operations.
• Coordinate purchasing, replenishment, deliveries, and vendor services.
• Maintain inventory records and support cost-conscious purchasing.
• Assist with vendor performance monitoring and operational expense tracking. Safety, Compliance & Quality Assurance
• Implement company operating procedures and applicable safety standards.
• Coordinate facility inspections, maintenance requests, and operational readiness checks.
• Maintain accurate documentation and report operational incidents promptly.
• Support compliance initiatives in collaboration with company leadership and qualified professionals.
• Help maintain a safe, sanitary, and professional environment. Reporting & Cross-Regional Communication
• Track operational metrics, facility utilization, inventory, and service performance.
• Prepare routine operational reports and assist with budget tracking.
• Communicate effectively with local leadership and Asia-based team members.
• Support coordination between regional facilities and corporate stakeholders.

Qualifications:

Required Qualifications

• Minimum 5 years of experience in operations, hospitality management, healthcare administration, luxury wellness, or a related service environment.
• Demonstrated experience supporting or leading the setup and launch of a new operation, facility, or business (0-to-1 experience).
• Professional proficiency in both English and Mandarin, including verbal and written communication, for regular collaboration with Asia-based team members.
• Strong organizational, planning, scheduling, and multitasking skills.
• Excellent interpersonal communication and problem-solving abilities.
• Proficiency in both English and Mandarin is required, to manage daily communication with team members in Asia.
• Proficiency with Microsoft Office, scheduling software, or comparable business systems.
• Working familiarity with U.S. operational compliance practices and the ability to implement company policies.
• Ability and willingness to travel frequently within US. Preferred Qualifications
• Bachelor's degree
• Experience in luxury hospitality, boutique hotels, wellness retreats, maternity services, or postpartum recovery operations.
• Experience developing standard operating procedures and launching new facilities.
• Familiarity with vendor coordination and operational reporting.
• Experience working with international or cross-cultural teams. Ideal Candidate You are someone who:
• Takes ownership and follows through on commitments.
• Is resourceful, proactive, and comfortable building processes from the ground up.
• Maintains composure and sound judgment in fast-paced environments.
• Has exceptional attention to detail and a commitment to service excellence.
• Communicates with professionalism, warmth, and cultural sensitivity.
• Values confidentiality, discretion, and respect for families.
• Enjoys collaborating across departments and contributing to a growing organization.

Pay:

$96,000.00 - $108,000.00 per year

Work Location:

In person