Director of People Operations

Director of People Operations 3.8 3.8 out of 5 stars EO Products is a company with one mission and two brands: to create healthy personal care products that nurture the people who use them, respect the people who make them, and honor the planet we all share. We work hard to ensure our values come to life in each bottle of EO® and Everyone for Every Body® products. We have been family owned, operated, and independent since 1995. We call Northern California home and manufacture our essential oil-based products in-house at our certified organic factory and HQ in San Rafael. You can find us at most of your favorite retailers. We're a certified B Corp that prioritizes people, planet, purpose, and profit — in that order. We offer a fun casual place to work, great benefits, employee discounts, and free products! We are a diverse team of free-thinking individuals, and our company culture values responsibility, collaboration, integrity and passion. We look forward to hearing from you!

• Position Summary The Director of People Operations is an influential leader who will partner with the Head of People and collaborate with interdepartmental leadership across the organization.

The director will drive key initiatives in planning, directing and developing HR processes and organizational policies. They will directly and indirectly support every facet of the People Operations department; their work will be integral to supporting performance and development for both onsite and remote employees. The director will also be an important champion of the People Team's ongoing cultivation of an inclusive, healthy, growth-oriented and fun company culture. This leadership role will also particularly own the administration of EO's various safety program initiatives and regular performance management processes. They will regularly coordinate the communication of company updates and departmental meeting content. Their work supports the People Operations KPIs relating to learning and development, safety incident rates, and employee satisfaction. This position is required to be on-site 100% of the time. Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities People and Culture Lead best-in-class service-oriented department, using data to drive decisions while keeping the 'human' in human resources at the forefront of recommendations Promote and model a positive, respectful workplace through an effective open-door policy, creativity, self-confidence, and trust Demonstrate advocacy, authority and fairness in resolving issues while maintaining the high standard of people service of the organization Recommend new approaches, policies, and procedures to promote continuous improvement Partner with HOP and People Team to support all aspects of the People Team discipline at EOP; support talent acquisition, onboarding, benefits administration, training, leaves of absence, workers compensation, occupational health and safety, and compensation administration as needed Coach, develop, and support People Team members; coordinate scheduling, departmental payroll needs, and departmental representation across all three EO campus buildings Act as primary coordinator of monthly Catalyst meeting content and quarterly All Screens logistics planning—organizing third party vendor support as needed (interpretation, translation, rental equipment, IT support) Employee Relations & Performance Oversee the administration and continuous improvement of EO's regular performance management processes, including disputes, investigations, disciplinary matters, issue resolution, workplace investigations and any related documentation Participate in the evolution of EO's company-wide performance management system updates Support employee offboarding; conduct exit interviews and coordinate any related follow-up activities or communications Safety Administration Manage incident reporting process across the organization; ensure full completion of reporting, safety investigations, and action item completion with process stakeholders Facilitate regular safety committee meetings Project manage interdepartmental safety initiatives developed from safety committee, tracking action items to completion Support the People Team generalist in tracking of training completion, and safety certification management (PITs, scissor lifts, CPR, etc) Other Support a safe working environment by reporting any unsafe conditions or observed, unsafe conduct Regularly create opportunities to connect with all departments for feedback, accessibility, and developmental opportunities on all levels of the organization Perform other tasks and projects as directed by the manager Skills/Qualifications Must be bilingual in Spanish Knowledge of compliance best practice and regulations in California Excellent verbal and written communication skills Passion and drive for the People Operations function; proven track record of leading performance in People function Strong creative problem solving, group collaboration, and influencing, coaching, and conflict resolution skills Excellent interpersonal skills and ability to work effectively at all levels of an organization Must be detail-oriented, organized, and flexible Strong computer literacy skills with proficiency in communication software and HRIS systems Prior payroll experience preferred Ability and past success in multitasking and triaging competing priorities Demonstrated grace-under-fire professionalism

Education and Experience:

Bachelor's degree or equivalent work experience required 5+ years of leadership experience in Human Resources/People Department with at least 3 years managing general HR responsibilities including employee relations required Previous experience in manufacturing or majority non-exempt environment strongly preferred SHRM certification a plus

Physical Requirements:

Work chart of the U.S. Department of Labor for physical exertion: Physical Demand Level, Light Occasional (0-33% of the workday)

• 20 lbs Frequent (34-66% of the workday)
• 10 lbs and/or walk and/or stand with operation of controls Constant (67-100% of the workday)
• negligible and/or operate controls while seated

Additional Physical Requirements:

Choice of sitting or standing Lifting or carrying Pushing or pulling Prolonged period of working at a computer General Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This job frequently visits production floor or warehouse environments. The employee would be near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, ambient air, temperature extremes, fumes or airborne particles, traffic, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate, but occasionally high. EO Products is an equal opportunity employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.