Floor Manager

he Floor Manager is a hands-on, service-first leader responsible for executing an exceptional guest experience on the floor. This role reports directly to the Regional Manager and is focused exclusively on front-of-house operations. This is not an administrative role — it is a presence-driven position , leading by example during service, supporting the team in real time, and ensuring that every guest interaction reflects the Coucou standard.

Our Model:

We operate as a no-tipping restaurant — our team is paid a consistent, elevated hourly wage so compensation is clear, stable, and not dependent on guest gratuity. Key Responsibilities Service Execution Lead service from the floor with a strong, visible presence Ensure all service standards are executed consistently across every shift Jump in wherever needed — running food, supporting servers, managing flow, hosting, bussing, etc Maintain pace, energy, and organization during high-volume service Team Leadership (FOH Only) Directly manage all front-of-house staff during service (servers, hosts, bartenders, bussers) Set the tone for professionalism, hospitality, and teamwork Provide real-time coaching and feedback on the floor Ensure clear communication between FOH and BOH Scheduling & Coverage Build and manage FOH schedules in alignment with business needs Oversee shift coverage, call-outs, and last-minute adjustments Manage breaks and ensure compliance with labor requirements Guest Experience Actively engage with guests throughout service Touch tables, read the room, and ensure a seamless experience Handle guest feedback or issues with confidence and care Create a warm, polished, and consistent atmosphere in line with the Coucou brand What This Role Does Not Include Payroll or compensation management Financial reporting or budgeting Back-office administrative responsibilities This role is intentionally focused on service execution and team leadership on the floor .

Reporting Structure Reports to:

Regional Manager Ideal Candidate Naturally service-driven and thrives in a fast-paced environment Strong floor presence — calm, confident, and highly observant Leads by example and earns respect through action Detail-oriented with a strong sense of hospitality and guest experience Comfortable managing teams and making real-time decisions

Position Type Hourly:

$35-$37/hour We are dinner-service only, 7 days a week from 5PM