Job Description
Job Title:
Operations Supervisor Reports To:
General Manager (Bilingual) Property:
Parks Residential Denver WHO WE ARE
We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture. Why join us? Our average employee tenure is 10+ years-because we invest in our people and create a workplace where you can grow and thrive. If you re looking for more than just a job, a long-term career with growth, stability, and a great culture, we d love to meet you. WHAT WE OFFER 100
% Employer-paid medical coverage (employee-only) 401(k) with company match Employer HSA contributions Generous holiday schedule Career growth and advancement opportunities A collaborative, high-performing, and supportive culture WHAT YOU WILL DO
As an Operations Supervisor, you will support the General Manager by overseeing day-to-day hotel operations across housekeeping, front desk, guest services, and operational support functions. You ll help ensure the property operates efficiently while delivering a high-quality guest experience and maintaining strong team performance. This role combines hospitality leadership, operational coordination, customer service, and team development in a fast-paced hotel environment. Key Responsibilities:
Hotel Operations & Team Leadership Support daily hotel operations to ensure service standards and operational goals are consistently achieved Supervise, coach, and support front desk, housekeeping, and operational staff Coordinate daily staffing schedules to maintain adequate coverage and service continuity Promote accountability, professionalism, teamwork, and strong guest service standards Guest Experience & Service Recovery Provide a service-oriented environment focused on guest satisfaction Respond to guest concerns and operational issues with professionalism and urgency Handle escalated situations calmly and effectively while supporting service recovery efforts Maintain a welcoming and hospitality-driven atmosphere throughout the property Front Desk & Administrative Oversight Oversee front desk operations, communication procedures, and documentation accuracy Ensure proper handling of reservations, guest communications, packages, and operational records Monitor compliance with operational procedures, checklists, and company standards Support accurate reporting and completion of operational documentation Housekeeping & Quality Assurance Oversee housekeeping workflows, room readiness, and cleanliness standards Conduct inspections to ensure guest rooms and common areas meet presentation expectations Support efficient room turnover and operational coordination between departments Monitor supply usage and support inventory management efforts Training & Staff Development Assist with onboarding, training, coaching, and ongoing staff development Provide performance feedback and support associate growth opportunities Train team members on safety procedures, emergency protocols, and operational expectations Support a positive and collaborative workplace culture Operational Support & Compliance Ensure compliance with company policies, safety standards, and applicable regulations Support work order communication and coordination with maintenance operations Identify operational challenges and recommend process improvements Assist with additional operational needs, projects, and leadership support as assigned WHAT SUCCESS LOOKS LIKE
Maintains smooth and efficient daily hotel operations Supports high levels of guest satisfaction and service quality Ensures housekeeping and front desk standards are consistently achieved Provides strong leadership, coaching, and team support Maintains organized documentation, reporting, and operational procedures Responds effectively to operational challenges and guest concerns Contributes to occupancy, service, and operational performance goals GROW WITH US
This role serves as a strong foundation for hospitality leadership growth: ➡️ Assistant General Manager ➡️ General Manager ➡️ Regional Operations or Leadership Roles Advancement is based on experience, leadership ability, operational performance, and business needs. WHAT YOU WILL BRING
Strong leadership and team development skills Excellent customer service and hospitality mindset Ability to manage multiple priorities in a fast-paced environment Strong communication, organization, and problem-solving abilities Professional judgment and decision-making skills Ability to remain calm and effective during high-pressure situations Operational awareness with focus on service quality and efficiency Strong attention to detail and accountability Bilingual English/Spanish communication skills preferred Qualifications:
4-5 years of hotel or hospitality experience preferred Prior supervisory or leadership experience required Experience with hospitality operations, guest services, or housekeeping oversight preferred Basic understanding of business operations and financial awareness High School Diploma or GED required Bilingual English/Spanish preferred Ready to build your career with a company that values stability, growth, and people? Apply today and join a team where you can make a real impact.
