Responsibilities include:

Lead, coach, and support a team of service technicians Schedule and dispatch technicians for maximum efficiency Deliver an exceptional customer experience on every interaction Ensure timely communication with customers regarding scheduling, service updates, and follow-up Hire, train, and mentor new technicians as the company grows Maintain technician schedules, workloads, and productivity Manage service parts inventory and accessory ordering Coordinate warranty claims and manufacturer communication Oversee company vehicle maintenance and fleet readiness Monitor service quality and ensure work meets company standards Resolve customer concerns with professionalism and urgency Develop and improve service processes and operating procedures Collaborate with our sales and retail teams to create a seamless customer experience Track department performance, service metrics, and technician accountability What We're Looking For The ideal candidate has experience managing field service teams and understands how to balance people, scheduling, customer service, and operations.

Qualifications include:

5+ years of leadership or service management experience Experience managing technicians or field service professionals Strong scheduling and organizational skills Outstanding customer service and communication abilities Positive, upbeat, solutions-oriented attitude Calm under pressure with excellent problem-solving skills Highly organized with strong attention to detail Ability to prioritize multiple projects simultaneously Comfortable using scheduling software, email, and Microsoft Office or Google Workspace Experience with inventory, purchasing, and vendor coordination Valid driver's license and clean driving record Experience in the hot tub, pool, HVAC, plumbing, electrical, appliance repair, automotive service, construction, or other residential service industries is highly preferred, but outstanding leaders from other service businesses are encouraged to apply. What Success Looks Like Our Service Manager creates an environment where: Customers consistently receive five-star service. Technicians are supported, accountable, and successful. Scheduling is proactive and efficient. Communication is timely and professional. Parts and vehicles are organized and ready. Problems are solved before they become customer issues. The team enjoys coming to work and takes pride in what they do. Why Join The Spa Man? At The Spa Man, we believe our people are our greatest asset. We invest in our team, value integrity, and are committed to delivering an experience that exceeds our customers' expectations. You'll have the opportunity to lead a growing service department, build great systems, mentor an outstanding team, and make a meaningful impact in a company known for quality and customer care. Compensation & Benefits Competitive salary based on experience Performance bonus opportunities Company vehicle (if applicable) Paid time off Health benefits (if offered) Employee discounts Opportunities for professional growth and advancement Join Our Team If you're an organized leader who enjoys building teams, delivering exceptional customer experiences, and creating operational excellence, we'd love to hear from you. Apply today and help us continue delivering Colorado's premier hot tub ownership experience.

Pay:

$70,000.00 - $90,000.00 per year

Experience:

Service Management:

5 years (Preferred) Ability to

Commute:

Frisco, CO 80443 (Preferred)

Work Location:

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