As a Guest Experience Coordinator at Great Wolf Lodge, you'll be the welcoming face of our family-focused resort, ensuring every guest enjoys a safe, fun, and memorable stay. You'll manage check-ins and check-outs, assist with reservations, answer questions about water park attractions, dining, and activities, and resolve guest concerns with warmth and professionalism. Working closely with housekeeping, attractions, and food & beverage teams, you'll help coordinate smooth operations, support special events, and uphold safety and cleanliness standards. This role is ideal for energetic, guest-obsessed team players who love fast-paced hospitality. Responsibilities Welcome guests and handle check-in, check-out, and room inquiries with exceptional service. Assist families with reservations, attraction information, and daily activity guidance. Resolve guest concerns quickly, escalating issues to supervisors when needed. Operate POS systems for payments, wristbands, and attraction or package purchases. Coordinate with housekeeping, attractions, and food & beverage to meet guest needs. Monitor lobby and public areas for safety, cleanliness, and guest comfort. Provide clear, friendly communication about resort amenities, promotions, and policies. Maintain accurate records, cash handling, and basic reporting for guest transactions. Support special events and activities to create memorable family experiences. Uphold brand standards for safety, service, and cleanliness at all times. Required Skills Customer service Point-of-sale (POS) systems Front desk operations Reservation management Cash handling Conflict resolution Hospitality operations Safety and incident reporting Basic computer skills Communication skills