Director: Business Transformation and PM Operations

Description As the

Director:

Business Transformation & PM Operations , you will be the change management leader for Impact Service Group as we are improving our business processes and technology stack end-to-end. You will lead the strategy, development, and transition of WO management systems. You will support technology implementation and product management of our client/vendor portal, and you will help ISG to utilize data to improve internally and strengthen our client offerings.

Key Responsibilities:

Reporting to the GM; overseeing PM operational business processes and leading change management for Impact Lead integration of technology systems inclusive of WO management platform changes, financial systems conversion, and data visibility Knowledge of Salesforce and/or experience with service-based WO platforms Understanding of NetSuite, Sage Competency with large data sets and dashboards to transition Domo Launch new data tools and dashboarding with PowerBi Support technical improvements and rollout of online client/vendor platform 'Nebula' Drive change management including training plans, development, and systems adoption across affected teams Oversee delivery for PM cycles - inclusive of leading a team of PM Program Manager and PM coordinators while installing automation Oversee the data and development team inclusive of Data Analyst, and 2 Salesforce administrators Experience with large data, data presentation, and connectivity required Provide mentorship and growth opportunities for team members, preparing them for future growth roles Set and monitor performance goals, ensuring alignment with service, financial, and productivity metrics.? Identify and implement opportunities to standardize processes across the platform.? Act as a champion for continuous improvement using data-driven insights Regularly review and improve operational workflows, focusing on efficiency and client satisfaction.? Resolve service-related issues and escalations, ensuring issues are managed to client standards.? Manage financial tracking and reporting for key accounts, including accurate billing and budget alignment.? Deliver detailed reports to clients and internal stakeholders, covering service performance, project status, and account metrics.? Requirements 7 Years of leadership experience including project and change management Strong understanding of systems integration, technology platforms, and cross-company operations? Excellent project, stakeholder, and time management skills within a service or multi-site organization? High attention to detail and ability to align technical solutions with business goals? Computer proficiency, including Salesforce or equivalent WO platforms, CMMS, MS suite and data analytics tools, dashboard tools such as PowerBi or equivalent Strong problem-solving and analytical skills, particularly in complex or changing environments? Experience in vendor managed services, client facing service delivery, or HVAC is a plus