JOB DESCRIPTION

Lead and oversee all Branch Service Operations (Machinery, Power Systems, Rents, and Parts) to meet revenue, profitability, and performance goals. Plan, monitor, and manage service activities, including budgeting and forecasting, to ensure alignment with company objectives. Analyze monthly financial statements and drive continuous improvement in operational and financial performance. Recruit, develop, and evaluate service team members to ensure strong talent, engagement, and succession planning. Enforce service policies, procedures, and safety standards to maintain consistency and a safe working environment. Collaborate with internal teams and external customers to ensure high-quality service delivery aligned with company values. Support labor relations, including administration of union matters and other workforce considerations.

RECOMMENDED QUALIFICATIONS

High school Diploma or equivalent required. Bachelor's degree in business management is preferred. Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Strong understanding of business operations, industry practices, and financial management, including interpreting P&L statements. Proficiency with Microsoft Office, ERP systems, and CRM platforms. Effective communication skills with the ability to clearly convey information verbally and in writing. Demonstrated problem-solving, prioritization, and adaptability in a fast-paced, evolving environment.