Job Description Help for Job Description. Opens a new window. At Peaden Air Conditioning, Plumbing & Electrical , we're committed to delivering 5-star service by building exceptional teams and developing strong leaders. For decades, we've proudly served homeowners across the Florida Panhandle and Lower Alabama. We've been recognized as a Best Place to Work and a Best of Bay winner because we invest in our employees, promote from within, and give our leaders the tools, training, and support needed to build high-performing teams. We're looking for an experienced Operations Manager who knows how to lead people, manage performance, develop talent, and turn operational goals into measurable results. If you're a results-driven leader with experience in HVAC, plumbing, electrical, or residential home services and you're ready to take the next step toward General Manager leadership, we'd love to meet you. Compensation & Benefits We believe strong leaders should be rewarded for the results they create. Competitive base salary Performance-based bonus opportunities Company-provided vehicle and fuel card Medical, Dental & Vision Insurance Company-paid Life Insurance Company-paid Long-Term Disability Insurance 401(k) with Company Match Paid Time Off beginning your first day Paid Holidays Paid Parental Leave Company-provided technology Ongoing leadership and professional development Clear advancement opportunity toward General Manager The Opportunity As an Operations Manager , you'll lead the day-to-day performance of our residential service and installation operations. You'll be responsible for developing technicians and frontline leaders, improving key performance indicators, maintaining operational accountability, and ensuring our teams consistently deliver an exceptional customer experience. This is a hands-on leadership role. You'll spend time reviewing performance, coaching team members, leading meetings and training, conducting ride-alongs, partnering with dispatch, and identifying opportunities to improve results.

Your goal is simple:

build great people, create strong processes, and drive a consistently high-performing operation. What You'll Do Lead and develop technicians, installers, and frontline leaders. Drive department performance across revenue, average ticket, conversion rate, technician efficiency, call quality, and other key performance indicators. Establish clear goals and ensure team members understand their individual performance expectations. Review KPIs regularly and develop action plans to address performance gaps. Coach employees through ride-alongs, one-on-one meetings, call reviews, and ongoing performance conversations. Lead structured team meetings, training sessions, and performance reviews. Develop and training focused on technical performance, customer service, communication, and sales effectiveness. Partner closely with dispatch to improve technician utilization, job assignment, capacity, and overall operational efficiency. Identify operational challenges and implement solutions that improve productivity, profitability, and customer experience. Hold team members accountable while maintaining a positive, professional, and performance-driven culture. Recruit, develop, and retain high-performing team members. Maintain consistent communication between field teams, leadership, and supporting departments. Ensure company policies, safety expectations, and operational standards are consistently followed. Use company technology and reporting tools to monitor performance and make data-driven decisions. What Success Looks Like Successful Operations Managers at Peaden create teams where expectations are clear, performance is measurable, and employees receive the coaching and support they need to succeed.

In this role:

KPIs are consistently tracked, communicated, and improved. Team members understand their goals, numbers, and expectations. Leaders address performance gaps quickly and constructively. Training is structured, ongoing, and tied to measurable outcomes. Communication between management, dispatch, and field teams is proactive and consistent. Customers receive a professional, reliable, 5-star experience. The department operates efficiently and profitably. Strong performers are developed into future leaders. What We're Looking For Prior management or operational leadership experience required. Proven ability to manage KPIs, revenue goals, and business performance . Experience leading and developing frontline or field-based teams. Strong coaching skills with the ability to recognize performance gaps and create clear improvement plans. Confident communicator who is comfortable leading meetings, conducting training, and having difficult performance conversations. Strong organizational, planning, and problem-solving skills. Ability to balance employee development, customer experience, and business results. Results-driven leadership style with a strong commitment to accountability. Experience in HVAC, Plumbing, Electrical, Residential Services, or Home Services strongly preferred . Experience with ServiceTitan or similar field service management software preferred . Valid driver's license with an acceptable driving record. Ability to successfully complete required pre-employment screening. Equal Employment Opportunity Peaden provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Any conditional offer will be subject to background check, MVR, and drug screen. DFWP