General Manager II - EYW

The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly. This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.

Essential Duties and Responsibilities:

(Other duties may be assigned) + Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing. + Develop an understanding of the market, including growth opportunities, and create new prospects by developing relationships with guests, airport authorities, and representatives of associated industries to evaluate and promote improved and expanded services. + Conduct ongoing analysis of competition to include selling points, product offerings, and pricing. Coordinate with the Revenue Management team to remain locally competitive. + Plan, direct, and coordinate activities related to the sale and provision of general aviation support services such as fuel ordering and hangar space and/or office rental. + Responsible for the P&L and financial management of the location including capital expenditures, forecasting, budgeting, audit performance and expense management. + Accountable for performance of key metrics (i.e. guest experience, safety, labor efficiency) to align with organizational goals. + Act as company liaison in matters related to the airport community. + Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities. + Manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested. + Understand, comply with, and enforce all operational, fuel quality control, safety, and guest service requirements. + Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues. + Follow emergency response procedures during critical events. + Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport. + Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks. + Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of safety reporting platform, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies. + Conduct accident investigations to determine root causes, including all reporting involved with the incident. + Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes. + Manage and direct activities of subordinate leaders and team members at the location. This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings, and managing special events. + Identify, develop, and promote internal talent to fill critical leadership roles at every level across the organization. + Oversee in person, activities of team members involved in ramp operations, guest services, repair and maintenance of ground service equipment, and at some locations, aircraft. + Ensure training and development of team members to improve work performance and maximize team member potential. + Partner with training team to assess training effectiveness, evaluate performance, and completion of team member training records. + Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Conduct high performing conversations and performance reviews. Correct performance deficiencies and administer corrective action as needed. + Interview, hire, onboard, train, and manage team members ensuring their engagement and development. + Maintain accurate records pertaining to time worked by team members, activities and services performed. Responsible for payroll oversight and compliance. + Serve as a resource on guest service matters and as an escalation point for guest concerns. + Ensure team members are proactively preparing for arriving/departing aircraft and support ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew. + Perform monthly Quality Based Visit (QBV) at the location and ensure the Assistant General Manager(s) and/or Operations Manager(s) participate. + Travel to company training or other collaborative events (