Job Overview The SLP Hospitality Coordinator is responsible for administering and improving the Preserve's hospitality and guest-experience operations, including development and implementation of guest-service initiatives, hospitality standards, special programs, marketing initiatives. The position evaluates guest feedback, operational needs and business opportunities and makes recommendations to management that directly affect customer satisfaction, revenue generation and repeat business. Train staff on improving customer experience. Independently evaluate and resolve guest concerns and service issues within established guidelines, exercising discretion to determine appropriate solutions and accommodations consistent with business objectives. Provide oversight of menus, lodge décor, and readiness. Develop and recommend marketing and customer-retention initiatives. Develop, evaluate, coordinate and implement guest programs, special events and off-season activities designed to enhance the guest experience, increase customer retention and generate additional revenue. Build SLP's reputation as a premier hunting and outdoor destination. Continuously look for opportunities to improve the guest experience and drive year-round business. Advise SLP Manager and Director of Marketing in the development of messaging for social media and other platforms.

Education/Experience:

Degree in Business Administration or similar preferred. 2 years of hospitality experience required. Previous experience using Microsoft Office programs and CRMs to manage customer relations. Customer experience oriented. Exceptional interpersonal and communication skills. Strong professionalism. Attention to detail.

• Demonstrated initiative, reliability, and flexibility. Join us at Silver Lake Preserve where your passion for hospitality meets the great outdoors! This role offers a dynamic environment filled with opportunities to engage with diverse audiences while ensuring safety, fun, and memorable experiences for all visitors.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person