General Manager

Position Summary:

The General Manager is responsible for the overall leadership, operational performance, financial results, and cultural transformation of a home services-based business. This role owns the day-to-day operations of the business, including full P&L responsibility, team leadership, operational accountability, customer relationship management, and field oversight. This is a leadership and transformation role. The organization requires structure, accountability, training, operational discipline, and cultural change. The GM is expected to establish clear expectations across every level of the company, implement SOPs and operational systems, develop leaders and field personnel, and create a high-performance culture centered around professionalism, safety, quality, communication, and accountability. The GM will serve as the face of the business for high-value clients and strategic relationships while also remaining highly engaged in field operations through job site visits, ride-alongs, safety audits, and quality control inspections. Key Responsibilities Operational Leadership Lead and manage all day-to-day business operations Own the operational execution and profitability of the company Develop and implement operational systems, SOPs, workflows, and performance standards Improve scheduling efficiency, production consistency, communication flow, and service delivery Ensure jobs are completed safely, efficiently, professionally, and at company quality standards Drive operational discipline throughout the organization Personally oversee field operations where supervisory structure is currently lacking Financial & Business Management Own and manage the company P&L Monitor revenue, labor efficiency, job costing, gross margins, and overall profitability Review operational KPIs and implement corrective actions where needed Manage labor utilization and operational productivity Approve and close jobs that fall outside the standard pricing matrix Identify operational improvements that increase efficiency and profitability Leadership & Culture Transformation Establish a culture of accountability, professionalism, ownership, and performance Set clear expectations for every role within the organization Implement consistent coaching, training, performance management, and accountability systems Address performance issues directly and professionally Develop leadership capabilities within the organization Create structure where there has historically been limited oversight or accountability Build a team-oriented environment focused on communication, execution, and continuous improvement Team Management Directly manage and lead field, supervisor and office personnel.

Additional responsibilities include:

Conducting regular team meetings and operational reviews Establishing performance standards and measurable expectations Implementing employee development and training programs Improving communication and coordination between office and field operations Recruiting, interviewing, and retaining high-performing team members Field Leadership & Quality Control Maintain a strong physical presence in the field Conduct regular job site visits, ride-alongs, safety inspections, and quality audits Ensure crews follow operational procedures and safety standards Train field personnel on company standards, customer service expectations, and operational best practices Identify operational inefficiencies and correct them in real time Reinforce accountability and professionalism in the field Customer & Relationship Management Serve as the primary face of the company for high-value customer relationships Maintain strong relationships with key clients and referral partners Resolve escalated customer concerns professionally and promptly Ensure customer experience standards align with the company's brand and reputation Support business growth through relationship management and operational excellence Qualifications 5+ years of experience in a senior operations, General Manager, or director-level leadership role, preferably within residential services, property management, hospitality, or other service-based industries Proven track record of managing multi-million-dollar P&L responsibilities and leading cross-functional teams Demonstrated success improving organizational performance, operational efficiency, and team accountability Experience implementing operational processes, SOPs, workflows, and accountability systems across multiple departments Strong leadership presence with the ability to set expectations, coach employees, and hold teams accountable at all levels of the organization Experience managing field personnel, service crews, and office staff in a fast-paced operational environment preferred Strong organizational, systems-thinking, and process implementation skills Ability to balance strategic leadership with hands-on operational involvement in both office and field environments Excellent communication, interpersonal, and relationship-building skills with both internal teams and high-value clients Strong problem-solving and decision-making abilities with a proactive management style Comfortable leading organizational change, culture transformation, and performance improvement initiatives Familiarity with high-end residential client expectations, seasonal service workflows, and home service operations is a plus Willingness to maintain a visible presence in the field through job site visits, ride-alongs, safety inspections, and quality audits Core Competencies Leadership Accountability Operational Excellence People Development Change Management Financial Management Communication Customer Relationship Management Safety & Quality Oversight Process Implementation Team Building Success Measures Improvement in operational efficiency and profitability Increased accountability and consistency across the organization Successful implementation of SOPs and operational systems

• Improved employee performance and culture Higher customer satisfaction and retention
• Increased field quality and safety compliance Development of a strong leadership structure within the business
• Overall stabilization and professionalization of daily operations

Compensation & Benefits:

Competitive base salary + performance bonus PTO and Paid Holidays Health Insurance 401(k) with company match

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person