A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Palm Beach Gardens, FL Overview The Director of Front Office Operations is a key leadership role responsible for ensuring an exceptional patient experience from the moment of first contact through the entire in-office journey. This individual oversees the scheduling department, front desk, and reception team, implementing systems that optimize efficiency, professionalism, and consistency across all touchpoints. At OneLife Health & Performance—Palm Beach's premier longevity and regenerative aesthetics practice—the Director of Front Office Operations will uphold elite service standards while managing team performance, patient flow, and daily operations in a fast-paced, high-end medical environment. Key Responsibilities Oversee daily operations of the front desk, scheduling, and reception areas to ensure seamless patient experiences. Lead, train, and manage front office and reception staff, fostering a culture of excellence, accountability, and hospitality. Develop and implement scheduling systems and patient communication protocols to optimize provider utilization and minimize wait times. Coordinate cross-departmental communication between clinical staff, patient care coordinators, and management to maintain operational flow. Manage check-in and check-out processes, ensuring accuracy in payments, documentation, and scheduling of follow-up appointments. Monitor key performance indicators (KPIs) related to scheduling efficiency, call volume, patient wait times, and service quality. Assist in hiring, onboarding, and evaluating front office staff performance. Maintain compliance with HIPAA, brand standards, and OneLife's high-touch patient experience model. Skills & Qualifications 2+ years of experience in medical or wellness front office management (concierge or aesthetics experience strongly preferred). Proven leadership skills with the ability to motivate, train, and manage a team. Strong understanding of scheduling software, EMR systems, and patient communication workflows. Exceptional interpersonal, organizational, and problem-solving abilities. High emotional intelligence with a polished, professional demeanor. Ability to thrive in a fast-paced, high-volume, luxury healthcare environment. Detail-oriented, proactive, and capable of managing multiple priorities simultaneously.
Job Type:
Full-time Pay:
$25.00 - $35.00 per hour
Benefits:
401(k) Health insurance Paid time off Ability to
Commute:
Palm Beach Gardens, FL 33410 (Required) Ability to
Relocate:
Palm Beach Gardens, FL 33410: Relocate before starting work (Required)
