A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Palm Springs, FL Job Details Full-time 1 day ago Qualifications CMS regulatory compliance Bachelor's degree Regulatory compliance analysis Senior leadership Full Job Description . Summary The Director of Post Acute Services provides strategic leadership and operational oversight for the ACO's network of skilled nursing facilities (SNFs) and other institutional post-acute providers. This role drives performance across quality, cost, and patient experience metrics while ensuring seamless care transitions and strong alignment with value-based care objectives. The Director partners with physicians, hospitals, and SNF leadership to implement evidence-based care pathways, monitor network adequacy, and achieve shared savings goals. Key Responsibilities Lead strategy, contracting, and performance management of preferred SNF partners across the ACO network. Establish and track KPIs such as length of stay (LOS), readmission rates, cost per member per month (PMPM), and patient satisfaction. Develop and implement programs to improve care coordination between hospitals, SNFs, and primary care providers. Monitor referral patterns, bed availability, and geographic coverage to ensure network adequacy. Provide actionable data and insights to leadership to inform network expansion and performance improvement. Ensure compliance with CMS requirements and all regulatory standards for skilled nursing care. Represent the organization in contract negotiations, community meetings, and professional conferences related to skilled nursing. Support education initiatives for providers and care teams on best practices for post-acute care and transitions. Assist in organizational growth by initiating strategic relationships with skilled nursing facilities nationwide. Supervisory Responsibilities Directly supervises Post-Acute Care Managers, Network Analysts, and other assigned staff supporting skilled nursing initiatives. Provides mentorship, performance feedback, and professional development opportunities. Qualifications Education & Experience Bachelor's degree in Healthcare Administration, Nursing, Public Health, or related field required; Master's preferred. Minimum 8-10 years of progressive experience in skilled nursing operations, post-acute care management, or value-based care, with at least 5 years in a leadership role. Demonstrated success managing SNF performance metrics and regulatory compliance. Skills & Competencies Strong leadership and team management skills, with the ability to mentor and develop staff. Excellent consulting and relationship management skills, with a proven ability to engage specialist physicians, executive stakeholders, and practice leaders. Advanced project management expertise, including portfolio management and strategic planning. In-depth knowledge of skilled nursing operations, CMS regulations, physician practice operations, and value-based care models. Strong financial and analytical skills with the ability to interpret data, develop insights, and present recommendations. Highly effective communication and presentation skills for internal and external audiences, including executive leadership and providers. Ability to manage change and drive results in a complex, fast-paced environment. Collaboration & Education Partner with Provider Consultants to deliver SNF updates, performance metrics, and analytics. Educate PCPs on plan of care reviews, including key components and documentation requirements. Facilitate discussions with providers on appropriate levels of care, reducing avoidable admissions, and improving continuity. Operations & Compliance Monitor and report on SNF performance metrics (LOS, readmissions, PMPM, preferred network utilization). Ensure adherence to CMS regulations and maintain current knowledge of federal rulings impacting post-acute care. Represent the post-acute network development team in All Member meetings, POD meetings, and off-site engagements as needed.
