Operations Manager

The Foxtail Operations Manager role supports baristas and stores, with responsibilities evolving as the company expands. A key initial focus is time management, balancing the constant demands of stores and teams while prioritizing tasks and self-care. The management team fosters a supportive environment focused on coffee excellence, compassionate leadership, education, and professional development. While the role involves being readily available, utilizing Foxtail resources and fellow managers is crucial.

General:

Scheduling team members. Overseeing and conducting team member training. Hiring, promotions, and termination. Instilling a healthy and safe work space and culture. Holding team members accountable for workflow and tasks. Expected to lead by example.

Financial Accountability:

• Tracking all financial inconsistencies and solving any issues that arise.
• Accurately depositing daily or weekly cash sales made.
• Ordering operational and equipment needs for the store.
• Sales and cost of goods tracking to keep location in good standing.

On Shift Leadership:

• Count the cash drawer in the morning, midday, & evening depending on the shift being worked.
• Being able to delegate tasks to the rest of the team on shift.
• Keeping fellow leadership in the loop with any health, safety, and operational concerns on shift.
• Oversees that weekly deliveries are stored and put away properly.
• Maintaining a positive team and customer atmosphere.

Product:

• Ensures that all team members and customers are educated on our products and services.
• Maintains consistent high quality product standards.
• Follows all Foxtail Coffee drink recipes and procedures.
• Passes required re-certifications in a timely manner.
• Advanced understanding of coffee and tea regions and the various differences in flavor and blends.
• Fully educated themselves on the various types of coffee, tea products, blends and roasts currently available.
• Proficiently prepares steamed and cold drinks provided by the store.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Handles all customer complaints.
• Responds proactively to prevent poor or unsatisfactory customer service situations.
• Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers' orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.

Environment:

• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Orders and assists in the distribution of weekly shipments.
• Handles all reports of potential safety hazards.
• Handles all reports of all employee accidents.
• Handles and corrects any operational inconsistencies.
• Contacts approved maintenance parties and oversees completion of repairs

Requirements, Qualifications & Physical Demands:

• Fluency in Spanish is a plus.
• Required to cover shifts when emergency coverage cannot be found.
• Runs errands, when needed, to pick up supplies and/or products.
• Facilitate and work special events, as needed.
• Maintains positive Foxtail Coffee morale and professional attitude.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Regularly required to stand, walk, talk and hear during hours of store operation.
• Regularly required to utilize critical thinking skills to improve operations.
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
• Regularly required to lift and/or move items up to 30 pounds.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
• Regularly required to handle food and hot beverages.

Pay:

From $50,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person