$65,000 a year 4 days ago Benefits 401(k) Paid time off Qualifications Customer communication Operational analysis Business analysis Driver's License Records management

Marketing Full Job Description Job Title:

Market Lead, Los Angeles and Orange County PACE Programs Location:

In‑Person

Pinellas Park, FL 33782

Job Type:

Full‑Time, Exempt, W‑2

Employee About SilverRide:

SilverRide is a specialized transportation company providing safe, reliable, and supportive services to older adults and individuals with disabilities. Through our platform, SilverRide connects riders with trained independent contractor drivers who provide true door‑through‑door service, assisting with mobility, errands, medical appointments, and social outings. Our mission is to help individuals remain independent, connected, and active in their communities. About the Role SilverRide is seeking an experienced and motivated Market Lead to oversee operational performance, service quality, and market growth across multiple Florida markets. This role is based in Pinellas Park, FL and is fully onsite with office locations in Tampa, Bradenton and Pinellas. 4 days per week the Market Lead is in Pinellas and once per week in Tampa, and once per month in Bradenton. The Market Lead is a people and operations leader responsible for: Managing and supporting internal SilverRide employees (e.g., Platform Support Representatives and market staff), and Overseeing service quality, compliance requirements, and engagement associated with independent contractor drivers operating on the SilverRide platform. Processing client company invoicing, the Market Leads are responsible for tracking driver hours, ensuring drivers have appropriate leases, adding in any pay adjustments or deductions

and they use that to invoice any hourly accounts.

They prepare the invoice and send to management for approval This role focuses on performance monitoring, issue resolution, and market development, invoicing and Work Schedule Exempt position Peak operational hours: Monday-Friday, 8:00 AM-5:00 PM EST Occasional flexibility may be required for urgent operational needs, partner events, or service escalations Key ResponsibilitiesOperations & Leadership Lead day‑to‑day market operations across assigned Florida regions Supervise and support W‑2 employees, including Platform Support Representatives and market‑based staff Provide leadership, coaching, and performance management to employee teams to ensure operational excellence Serve as the primary operational point of contact for independent contractor drivers, facilitating communication and issue resolution Support driver onboarding activities aligned with platform standards and compliance requirements Escalate and address service disruptions, safety concerns, or coverage limitations as needed Independent Contractor Oversight Monitor contractor participation, availability trends, and service outcomes within the platform Ensure independent contractors receive timely information related to trip opportunities and platform updates Address contractor concerns and route platform‑related questions to appropriate internal teams Support retention and capacity planning without directing or controlling contractors' methods, schedules, or acceptance of work Compliance & Quality Oversee market‑level compliance documentation, credential tracking, and safety standards Manage monthly random drug testing programs in accordance with regulatory and client requirements Monitor service quality metrics, incident reports, and customer satisfaction trends Handle escalated customer and partner concerns in coordination with internal teams Community & Business Development Build and maintain strong relationships with senior centers, healthcare partners, and community organizations Conduct regular on‑site visits with client facilities and operational partners Identify opportunities to expand market presence, increase ride volume, and strengthen driver capacity Collaborate with corporate teams on marketing initiatives, technology enhancements, and operational improvements Reporting & Analysis Analyze market performance data, trends, and operational indicators Prepare and present regular operational updates and performance reports to leadership Maintain organized records and ensure timely, accurate compliance documentation Travel & Work Location Expectations Tempa

In person at least once per week Pinellas
In person 4 days per week Bradenton
In person visits at least once per month Must reside in Pinellas, Tampa or Bradenton Qualifications 3+ years of experience in transportation, logistics, operations, or a related field Proven leadership experience managing employees, with experience supporting or working alongside independent contractors Strong communication, interpersonal, and relationship‑building skills Highly organized, proactive, and capable of managing multiple priorities across markets Ability to work independently and make sound operational and strategic decisions Proficiency with operational systems, spreadsheets, and reporting tools Knowledge of Southern California transportation, senior care, or mobility services preferred Valid driver's license and clean driving record Benefits Health insurance stipend ($8,400 annually) Paid time off Performance‑based bonuses Professional development opportunities How to

Apply:

Please submit your resume and a brief cover letter outlining your leadership and operations experience.

Pay:

$60,000.00

$65,000.

00 per year

Benefits:

401(k) Paid time off

Work Location:

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