Operations Manager Osceola Air | St. Cloud, FL |

HVAC & Plumbing Salary:

$90,000-$130,000 + Performance Bonuses We're Building Something Bigger. Are You Ready to Lead? At Osceola Air, we're not interested in being just another home service company. We're building something special, and we're looking for an exceptional Operations Manager to help us take it to the next level. Founded in 2014, Osceola Air has become one of Central Florida's leading residential HVAC and plumbing companies. Our success comes from investing in our people, delivering premium service, and holding ourselves to the highest industry standards. Our mission is to deliver premium service with the best team in the industry while setting unmatched standards for quality, customer satisfaction, and community involvement. We believe in developing great people, creating opportunities, recognizing achievements, and building a winning culture. We call it The OA Way. Why Join Osceola Air?

Competitive Compensation:

$90,000-$130,000 base salary plus performance-based bonuses.

Benefits:

Health insurance and additional benefit options.

Work-Life Balance:

Paid time off and paid holidays.

Retirement:

401(k) plan with match.

Professional Development:

Ongoing leadership training, industry education, and growth opportunities.

Technology:

Company-provided devices and management software.

Winning Culture:

A team that recognizes achievements, celebrates success, and invests in its people.

Our Core Values Honesty:

We communicate openly and always tell the truth.

Integrity:

We do what we say and take ownership of our actions.

High Industry Standards:

We never settle for good enough. We train, improve, and hold ourselves accountable.

Community Involvement:

We believe in giving back to the communities that support us. These aren't just words on a wall. They're how we do business. The Big Task Lead our daily operations, develop our managers, and build the accountability and consistency needed to support our continued growth. Reporting directly to the General Manager, you'll oversee operational execution across HVAC service, installation, and plumbing. Your responsibility is to ensure our managers and their teams have the leadership, processes, training, and resources necessary to deliver The OA Way every day.

Key Responsibilities Develop Leaders:

Coach, mentor, and hold department managers accountable for their teams' performance.

Drive Results:

Monitor KPIs, revenue, sold hours, labor efficiency, gross margins, and departmental goals.

Improve Operations:

Identify inefficiencies, strengthen processes, reduce callbacks, and improve productivity.

Manage Resources:

Ensure proper staffing, scheduling, equipment, and materials to meet customer demand.

Financial Accountability:

Work with the GM to manage departmental budgets, control expenses, and achieve operational targets.

Build Accountability:

Ensure daily huddles, team meetings, one-on-ones, and performance reviews are consistently conducted.

Champion Training:

Support ongoing technical training, leadership development, and continuous improvement.

Protect Our Reputation:

Maintain exceptional customer satisfaction, quality workmanship, and company standards.

Live The OA Way:

Lead by example, reinforce our core values, and build a positive, high-performing culture. What We're Looking For Minimum 5 years of management experience in HVAC, plumbing, or residential home services. Proven ability to manage multiple departments and drive measurable results. Strong understanding of operational KPIs, budgets, labor efficiency, and profitability. Experience developing leaders, improving processes, and building accountability. Excellent communication, organizational, and problem-solving skills. Proficiency with field service management software and Microsoft Office. Most importantly, we're looking for a leader who understands that taking care of people and holding them to high standards go hand in hand. The Opportunity Osceola Air is growing, and our vision goes far beyond where we are today. We're building a multi-trade home service company with exceptional people, strong leadership, and a reputation for doing things the right way. We're not looking for someone to simply maintain what we've built. We're looking for someone who wants to help make it better. If you're ready to develop great people, drive results, and be part of something bigger than just a job, we want to hear from you. Osceola Air — The OA Way. www.osceolaair.com

Pay:

$90,000.00 - $130,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Relocation assistance Retirement plan Tuition reimbursement Vision insurance Application Question(s): What type of Home Services Companies have you managed?

Experience:

Home Services Company Management:

5 years (Preferred)

Work Location:

In person