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The Daley Group at Douglas Ellliman

Operations Manager/EA

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$92,738 / year median in Florida

+11% projected growth

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Job Description

Operations Manager/EA — The Daley Group (Vero Beach, FL) — In-Person The Daley Group works with high-net-worth buyers and sellers across Vero Beach's luxury market — where trust, discretion, and follow-through matter as much as the transaction itself. We're looking for an in-person Operations Manager to run the engine behind the scenes and, just as often, represent our brand directly to clients and referral partners. This is a dual role.
Half of it is operational:
contracts, listings, data, reporting.
The other half is relational:
you are frequently the face and voice of The Daley Group when I can't be in two places at once — greeting a client at a showing, following up with a referral partner, making sure the details of the experience feel as considered as the properties we sell. This is not a back-office-only position. What you'll own: Drafting and managing Florida real estate contracts Launching listings and coordinating with our outsourced marketing/social team (all workflows live on Google Drive) Client reporting via Beacon, updated monthly CRM and data input, kept clean and current Covering property showings when I'm double-booked or unavailable Building and refining SOPs as our processes evolve Client and referral-partner touches — thank-yous, care packages, the details that keep relationships warm Who you are: Can-do attitude, bias toward action — you don't wait to be told twice A proactive, process-loving problem solver who can shift priorities on a dime Comfortable representing a brand in person — polished, discreet, warm with high-net-worth clients and colleagues Familiar with Florida real estate contracts, CRM systems, and Google Drive Curious about AI/LLM tools and how they can make our work faster — bonus points if you're already using them Willing and able to show properties when needed If you love building order out of chaos as much as you love being the person a client remembers fondly, we should talk.
Pay:
$61,779.53 - $74,401.16 per year
Work Location:
In person