CUI-TECHNICIAN OPS SUPERVISOR

CUI-TECHNICIAN OPS SUPERVISOR JHB-CUI

Alpharetta, GA Job Details 18 hours ago Benefits Fuel card Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Qualifications High school diploma or GED Supervising experience Team management Cabling Full Job Description We are seeking a skilled and experienced Cable Technician Operations Supervisor to lead and manage a team of cable technicians in delivering top-quality installation, maintenance, and repair services. This role requires a hands-on leader who can drive operational efficiency, ensure safety compliance, and maintain high standards of customer satisfaction.

Key Responsibilities:

Supervise and mentor a team of cable technicians, providing training, guidance, and performance evaluations to foster growth and excellence. Plan and coordinate daily technician schedules, routes, and workloads to ensure efficient service delivery and minimal downtime. Serve as the primary point of escalation for complex technical issues, guiding technicians through troubleshooting and problem resolution. Conduct site audits, inspect completed work, and implement quality control measures to ensure all installations and repairs meet industry and company standards. Enforce safety protocols and ensure adherence to local, state, and federal regulations, as well as company policies. Monitor key performance indicators (KPIs), including completion rates, first-time fixes, and customer satisfaction, and implement strategies for improvement. Act as a liaison between customers and technicians to address concerns, manage expectations, and deliver exceptional service. Oversee inventory of tools, equipment, and materials, ensuring availability for all jobs while managing costs effectively. Identify inefficiencies in workflows and implement process improvements to enhance productivity and reduce operational costs.

Qualifications:

Proven experience in a supervisory or leadership role, specifically managing cable technicians or in a related telecommunications field. Strong technical knowledge of cable installation, maintenance, and repair processes, including familiarity with tools, equipment, and industry best practices. Excellent organizational and time management skills, with the ability to manage multiple priorities and tight deadlines. Exceptional problem-solving abilities and a proactive approach to challenges. Strong interpersonal and communication skills, with the ability to engage effectively with both team members and customers. Knowledge of safety standards, regulations, and compliance requirements in the cable or telecommunications industry. Proficiency in scheduling and reporting tools, as well as experience with data analysis to drive performance improvements.

Education and Experience:

High school diploma or equivalent required; additional technical certifications or a degree in telecommunications or a related field is preferred. 3-5 years of experience in cable installation, maintenance, or a similar role, with at least 2 years in a supervisory capacity.

Working Conditions:

This position may require field visits, including exposure to various weather conditions. Flexibility to work evenings, weekends, and holidays as operational needs dictate.

What We Offer:

Competitive Salary:

Your hard work will be rewarded with competitive compensation.

Full Benefits Package:

Comprehensive health, vision, and dental coverage. 401k with

Company Match:

Secure your financial future with our 401k plan.

Company Vehicle and Gas Card:

Simplify your commute and travel expenses.

Cell Phone:

Stay connected with a company-provided cell phone.

Uniforms:

Streamlined and hassle-free work attire.