Director, Operations

Director, Operations at Crawford & Company Director, Operations at Crawford & Company in Peachtree Corners, Georgia Posted in 3 days ago.

Type:

Full-Time Job Description:

Move the strategic initiative of business units forward from operational and business development point of view. Four year college (Bachelor's Degree) 10+ years of Property and Casualty industry experience Strong knowledge of industry practices and jurisdictional regulations affecting how a product is planned Ability to perform complex financial analysis of product and process performance results Analytical Problem Solving - Ability to identify root causes of problems and create new solutions, identify inefficient business work processes, and recommend technological solutions to improve; consider the impact and application of proposed solutions on other projects, work units, or business information problems Acumen - Ability to make practical, realistic and timely decisions after considering facts, available organizational resources, and potential risks Strong communication skills and the ability to work with various groups Solid understanding of development processes and methodology, quality issues, and project management methodologies and tools Requires occasional travel #LI-EM3 #

LI-REMOTE

Building and manage a team which would allow us to retain any and all recoveries Data Analytics. Can assist Service Center Directors in using data as a value prop Provides technical assistance on losses involving complex or disputed coverage issues Reviews any claim with a potential EandO exposure Reviews all claims with a reserve of $100,000 and over May assist on any loss with a potential fraud element involved Identifies training requirements for adjusters needing skill development. Can serve as point person for assisting to train any casualty TM or higher position Investigates and resolves service complaints Assists in the selection of potential targets for marketing efforts within assigned geographic regions Serves as the operational on-boarding expert for all program business Develops, delivers and manages a second set of service standards that are necessary for program business Works in conjunction with the Corporate Compliance to develop and deliver a separate audit that will be used to review program pieces of business Serves as the operational liaison between field operations and our compliance department including communications to field offices on files or data not in compliance Works with business units to ensure the Crawford umbrella is adjudicating SCHIP claims consistently Serves as an operational point person to work with sales and others to ensure stewardship reports make common claim sense Upholds the Crawford Code of Business Conduct at all times Participates in special projects as requested