A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
Our mission is to share good times and awesome coffee with people at every step of their coffee journey. We're looking for awesome folks to join the crew. Excellence, passion, hospitality, inclusion, and fun drive us. We prioritize kindness and respect. We like to keep the vibes high. If that sounds good, hit us up.
PERC PERKS
Insurance The crew has access to health, dental, and vision insurance plans. PTO The crew gets paid time off cause we all need rest and recharge. Sick Leave The crew gets paid sick days so they can rest and get well safely. FREE Swag The crew gets free coffee and swag to keep their drip fresh.
OPERATIONS DIRECTOR
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SAV MISSION
The core of our business is roasting, packaging, and distributing coffee. Your mission is to make that happen as efficiently as possible by continuously improving our ordering, inventory, production, and distribution systems.
RESPONSIBILITIES
Inventory management Maintain inventory of all green coffee, packaging, merch, brew gear, and packing items Maintain accountability of all items, ensuring valid tracking of all items leaving inventory Collaborate with the creative team to select vendors, finding the best cost and process for the best product Compliance Ensure compliance with all local and national food safety and labor regulations Process improvement Track, analyze, and optimize order fulfillment times Minimize fulfillment errors Build and maintain operations and supply chain models in Google Sheets; you are the ERP Develop and implement plans for production to meet forecast sales growth Minimize COGS to meet or beat budget without sales-impacting stockouts Production planning Ensure adequate staffing for roasting, packing, and distribution Mitigate demand variance imposed by lumpy sales Oversee purchasing and maintenance of all production equipment Ensure roaster (machine) preventative maintenance is scheduled and executed Oversee facilities management, including access control, scheduled and unscheduled building maintenance, and work area optimization Production execution Plan and sequence production roasting, bag filling, and order fulfillment Compile and fulfill all orders from all channels within roast-to-ship and click-to-ship standards Directly lead and manage production manager(s)
KEY PERFORMANCE INDICATORS COGS
vs budget (variance analysis) Share of orders fulfilled outside of click-to-ship target Share of orders fulfilled outside of roast-to-ship target Order error rate Sales missed due to stock-out Inventory on hand
REQUIREMENTS
2+ years of experience in manufacturing or supply chain leadership Degree in industrial engineering or supply chain management, MBA with operations, supply chain, or process improvement concentration, or Six Sigma black belt certification with demonstrated application. Passion for coffee Food safety certifications (may be completed upon hire)
