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ES
EDS Service Solutions
Car Rental Operations Manager
Career Insights for Operations Manager (General)
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Scorecard
Based on Hawaii data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$104,061 / year median in Hawaii
+6% projected growth
Job Description
EDS Service Solutions is built on long-term client relationships and a relentless commitment to service excellence . We specialize in end-to-end workforce and process optimization solutions , offering both outsourced and insourced services tailored to industry needs. We are seeking a hands-on Account Manager to join our management team at Lihue Airport (LIH) . This is an operations-driven role , ideal for a leader with practical experience in managing teams, training staff, and overseeing daily operational workflows . Key Responsibilities Operations (Approx. 80%) Oversee daily airport operations , including cleaning, driving, and car movement activities. Maintain high productivity and performance standards for VSAs, drivers, and support staff. Provide hands-on training and mentorship to supervisors, leads, and administrative personnel. Solve client issues . Cover shifts as needed to support operational continuity. Monitor compliance with safety protocols and company standards . Administrative (Approx. 20%) Manage scheduling, shift coverage, and payroll for operational staff. Conduct workforce planning and forecasting to meet service demands. Attend client meetings to review performance and operational needs. Maintain operational and productivity reports for management review. Qualifications & Experience Minimum of 2 years progressive leadership experience managing operations or teams. Proven experience in training staff and managing multiple roles . Strong background in client relationship management and problem-solving. Experience with recruiting, hiring, retention, and performance management .