Water Meter Service Supervisor

The City of Cedar Rapids is seeking a skilled and motivated Water Meter Service Supervisor to lead and coordinate the daily operations of the water meter service program. This position is responsible for supervising staff and contractors, managing operational workflows, and ensuring timely, accurate, and efficient delivery of field services related to water metering. The ideal candidate will bring strong leadership, operational oversight, and a commitment to high-quality customer service. About our Organization At the City, we are committed to employing individuals who reflect our community's diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation. About our Community Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here! About this Opportunity Supervises water utility meter operations, backflow prevention, and field services to ensure compliance, efficiency, and data accuracy. Oversees staff, contractors, budges, and inventory while supporting billing systems and responding to public inquiries. The City of Cedar Rapids does not offer sponsorship for employment authorization. Job Duties and Responsibilities Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations Provides leadership in a team environment by fostering collaboration, accountability, and effective communication among staff and contractors to achieve department goals. Develops commercial and residential meter routes and ensures all field locates are completed in the required timeline and in compliance Supervises upload and download of meter readings, ensuring data integrity for water utility billing software Conducts backflow testing and certification, inspection of water service tapping, geographic information system accuracy corrections, and vehicle maintenance Recommends isolation devices suitable for particular backflow hazards and initiates compliance activities Prepares work orders for service work and closely monitors service contractors' responses, repairs, and charges Responds to public requests for water meter reading information Conducts trainings on systems, equipment, standard operating procedures, working instructions, and safety procedures Monitors budget controls and expenditures Oversees the department inventory and ensures all inventory is maintained Performs related work as required Required Education and Experience High School diploma or equivalency and Three (3) to five 5 years of experience in water plant and/or distribution system operations or An equivalent combination of education and/or experience Excellent written and verbal communication skills Proficiency with Microsoft Office Ability to work collaboratively with a diverse population Required Licenses or Certifications Valid U.S. Driver's License Backflow Prevention Assembly Tester certification issued by the State of Iowa, or the ability to obtain within one year of employment Grade I Water Distribution Certification issued by the State of Iowa Grade II Water Distribution Certification issued by the State or Iowa, or ability to obtain within one year of employment Desired Qualifications Supervisory experience Work Schedule Monday through Friday 7:30am - 4:30pm, with the ability to respond to calls after hours