Operations Supervisor

Iowa Workforce Development (IWD) is seeking applicants for the position of Operations Manager ( Workforce Development Supervisor) at our Mason City IA Iowa WORKS office.

Position Details Location:

600 S Pierce Ave.,

Mason City, IA Schedule:

Full-time | Monday

• Friday | 8:00 AM
• 4:30 PM Hybrid telework and alternate work schedule opportunities after 6-months of employment has been completed Description of work: The Operations Manager will oversee Iowa WORKS programs and policies
• under the integrated service system, as they apply to the design and operations of the One-Stop Center under their authority.

You will also monitor integrated Iowa WORKS policies, providing guidance and technical assistance to established teams/staff as needed or requested to ensure policies are being followed. Pilot enhancements to service delivery model as developed. You will establish a good working relationship and serve as liaison with other community agencies, training providers and business associations to ensure effectiveness of the service delivery system. Collaborate with all on-site partners for optimum coordination of customer flow, access to all services, non-duplication of processes, sharing of information and attainment of performance measures. In this role you will follow guidance from the agency regarding budgets and ensures that funds are spent as required by program regulations, IWD policy and protocol and promote available services by contacting local, private, and public organizations and explaining existing services and assessing manpower needs; represents IWD at related business meetings. The successful candidate in this role will facilitate all teams to develop an understanding of the vision for the Iowa WORKS system and create strategic implementation plan for Iowa WORKS services and create work processes for the delivery of integrated services within local Center. The Operations Manager supervises and evaluates the work the staff; effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures. You will act as an appointing authority in all hiring decisions for staff under their authority. You will develop a thorough knowledge and understanding in this role as an Operations Manager of all Iowa WORKS program laws, regulations and policies to ensure proper implementation within the workforce delivery system, including but not limited to: WIOA, Wagner-Peyser, Unemployment Insurance, RESEA, veterans, Employer Services, Promise Jobs, and other related employment and training programs. Announce and share information regarding any program changes to all staff and arrange training in order to develop staff knowledge and skills when needed. Serve as a resource and content expert on Iowa WORK S and analyze operational and customer data to ensure expectations are being met. Collect and report on qualitative and quantitative data that accurately depicts current local operations.

Essential functions:

Effectively manage performances, plans, improvements, and supervise Iowa WORKS staff in multiple locations to ensure agency policies are delivered consistently to Iowans seeking services. Present to small and large groups and conduct training one-on-one and in large groups. Travel statewide. Self-manage time effectively, multi-task, and meet deadlines. Implement and sustain operational procedures and policies of the strategic plans. Establish policy objectives for the program that contributes to the agency's strategic mission. Agency Overview Iowa Workforce Development is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership. IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of Iowa WORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance. Benefits Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including: Excellent health, dental, and vision insurance. Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual. Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan. Flexible Spending Accounts for medical and dependent care. Free Life and Long-term Disability Insurance with the option to purchase additional life insurance coverage. Employee Assistance Programs and Discount Programs for support. Click here to learn more about all of the amazing benefits the State of Iowa offers. If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place! The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov . No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check. Graduation from an accredited four-year college or university and one year of professional experience performing either employment interviewing, referral and job placement or determining eligibility benefits for unemployment insurance; OR employees with current continuous experience in the state executive branch that includes experience equal to twenty-four months as a Workforce Advisor, or Business Marketing Specialist, Workforce Development. For additional information, please click on this link to view the job description.