An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
Supervises the construction, installation and maintenance of voice, broadband, outside plant facilities, data equipment/services, wireless, door access, hosted phone systems, security, cable facilities systems, and other associated telecommunications and computer equipment necessary to achieve organizational goals; maximizing resources, meet objectives, budget, and safety, strategic and operational plans. Essential Job Functions /
Certifications:
Supervise, coordinate, and perform tasks associated with the installation, preventive and maintenance activities related to all Internet systems, microwave and fiber optic transmission facilities, and plant facilities. Supervise, coordinate, and perform tasks associated with the installation, maintenance, and activities of all wireless, door access, hosted phone systems, security, and cable facilities. Supervise the construction and installation of work orders and ensure they are within budget estimates and completed in a timely manner. Maintain contractor relationships, ensuring that all policies and approved methods are followed and used uniformly. Supervises personnel, which includes work allocation and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Responsible for creation, tracking and reporting of departmental metrics to ensure that corporate strategies and goals are being met. Understanding and compliance of regulatory requirements and tariffs. Responsible for employee development, including hiring, cross training, motivation, retention, and performance evaluations of staff. Assists with budgeting and planning processes. Prepares and reviews various documents, i.e., contractor invoicing, data forms, network records and other reports as needed. Promotes and adheres to all safety policies and procedures, ensures staff has necessary licenses and certifications. Promotes company culture and adheres to the core values and corporate policies and procedures. Other duties as assigned. Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal. Ability to obtain and maintain Class A CDL.
Minimum Education Requirements:
Bachelor's degree plus 4 years of experience. Ability to hold a valid Wyoming or Idaho Driver's License.
